Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

89

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Mark M.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great platform and incredibly easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom had wide spread adoption early into the pandemic. It's ease of use for participants and hosts is remarkable, especially with the more advanced features such as breakout room creation on the fly, polling and pre-post meeting communications (scheduling, reminders, replays)

What is your favorite aspect of this product?

Accessible to everyone. Much easier to use than Microsoft Teams or GoToMeeting. Doesn't require anything from the attendee other than a computer, phone or pad and internet connection. Downloading updates is automated and doesn't interfere with meetings. I have had nothing but excellent experiences creating meetings and participating in events and calls using Zoom.

What do you dislike most about this product?

The only thing I would like is to have volume control on the app. I have to turn down my volume on the computer to change the volume of output.

What recommendations would you give to someone considering this product?

It's a great value compared to other video conference solutions. There are many different options for signing up depending on the size of your organization and how you will use Zoom. I paid for the webinar option, but have never used it. Decided the meeting room option is more suitable to my audiences because it allows for networking.

Pros

  • Transparent
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Caring

JUDE K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Amazing Cpmmunication Tool

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The feartures are rich on both ends , the host end and the participants end. Very easy to use. The performance is excellent.

What is your favorite aspect of this product?

The meeting capacity is huge, one can have upto 500 people on a single video call. The streaming offered by zoom is smooth , they have minimum latency and high frame rates. The URL invite codes are easy. They offer virtual backgrounds. There is the ability to control camera and audio. The videos are HD and the audios clear. There is real time editing.

What do you dislike most about this product?

There are no toll-free dial-in numbers fr the united states. There is no way to add description or the agenda of the meeting to use as an invite from the app.

What recommendations would you give to someone considering this product?

Zoom offers an amazing platform to hold meetings virtually through video conferencing and even audio conferencing , the videos are high definition and audios very clear. They offer the highest participant capacities and their streamimg is the smoothest.This platform is the very best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Great app with a lot of capabilities

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Slower Product Innovation

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