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What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
![](https://cdn.softwarereviews.com/production/profile_image/545955/original/545955.jpg?1601314367)
Sheri R.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2020
Best teleconference platform on the market.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has more features and is easier to use than any other teleconference program I have used either as an end user or an administrator. It is intuitive and the platform is stable and reliable. The audio almost never fails and when it does it's easy to recover from. I have used a few other platforms and I find Zoom to be the easiest to learn. It's my go-to and I use it whenever possible.
What is your favorite aspect of this product?
Ease of sharing invites and adding to calendar.
What do you dislike most about this product?
I would love better virtual background stability.
What recommendations would you give to someone considering this product?
I recommend trying the free version to get a feel for the product. It provides enough of a peek into Zoom's functionality to make an informed decision as to whether the paid version will provide what you need.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Aug 2020
Lots of features & easy to use but a bit pricey.
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Cons
- Charges for Enhancements
- Vendor's Interest First
- Less Generous
Please tell us why you think this review should be flagged.
- Role: Finance
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2020
Easy to use and a good value for the price.
Likeliness to Recommend
Pros
- Performance Enhancing
- Helps Innovate
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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