What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Étienne D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
The best virtual meeting tool available.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a fantastic tool for remote work and virtual meetings. The user interface is intuitive and offers us the highest audio and video quality. It has all the necessary features like file sharing, virtual background sharing, and screen sharing. We can also quickly schedule meetings with internal and external parties with your help.
What is your favorite aspect of this product?
The quality of the audio and video, the screen-sharing and recording features.
What do you dislike most about this product?
Sometimes there is a sudden connection drop and you need to log in again.
What recommendations would you give to someone considering this product?
Zoom is the best platform for meetings and conferences due to its numerous features and excellent video and image quality. Any company looking for a platform to host meetings and work with their team from anywhere should try Zoom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Devesh p.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
Convenient office meeting solution for company !
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has a seperate features which makes it from other providers which is remote acess control management and easy to use interface that we find very convenient to use . Team mates can be added and our most work from home is managed by it. And also for personal use I prefer zoom too since it has direct text messaging to contact.
What is your favorite aspect of this product?
My favorite part would be remote access and it's easy to use interface and with a huge 300 number of participate can be added which is very good option.
What do you dislike most about this product?
Sometimes the call drops very hard and become inaudible in that part it can be improved.
What recommendations would you give to someone considering this product?
I would recommend using business plan if anyone want to take good benefit or use free version if you just want to test the product.
Pros
- Helps Innovate
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
Jonathan H.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2024
user friendly, great product for communication
Likeliness to Recommend
What differentiates Zoom from other similar products?
easier to use, free version is superior
What is your favorite aspect of this product?
clarity and easy of use, not too many buttons
What do you dislike most about this product?
sometimes it is not widely adopted among al stakeholders
What recommendations would you give to someone considering this product?
compare againts other meeting/audio/visual platforms and you will see better performance
Pros
- Helps Innovate
- Reliable
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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