What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sonali P.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jul 2024
Good product with remote access
Likeliness to Recommend
What differentiates Zoom from other similar products?
Annotation, AI addition.
What is your favorite aspect of this product?
AI addition.
What do you dislike most about this product?
not find as such issue.
What recommendations would you give to someone considering this product?
product is good, some time slowness is there and need constant internet connection, apart from these rest every thing is fine and works perfectly.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Sachin S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2024
Good audio and video quality and flexibility
Likeliness to Recommend
What differentiates Zoom from other similar products?
Quality of video and audio is far better in zoom than the other products that I used.
What is your favorite aspect of this product?
Audio and video clarity and flexibility
What do you dislike most about this product?
Screen share is problematic sometimes
What recommendations would you give to someone considering this product?
It’s 100% reliable and will meet all your requirements for communication between internal and external teams
Pros
- Reliable
- Efficient Service
- Effective Service
- Performance Enhancing
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
RIDDHI S.
- Role: Industry Specific Role
- Industry: Electronics
- Involvement: Vendor Management and Renewal
Submitted Jul 2024
Over all its a use full app and easy to use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
User friendly app
What is your favorite aspect of this product?
Audio and video clarity
What recommendations would you give to someone considering this product?
Everything looks good to me
Pros
- Continually Improving Product
- Respectful
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
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