Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3266 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Noor S.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Ease of use Breakouts room Video quality

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Breakout Rooms Scalability

What is your favorite aspect of this product?

High quality video and audio

What do you dislike most about this product?

Bandwidth requirement

What recommendations would you give to someone considering this product?

Start with the free plan to evaluate its features and ensure it meets your needs.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Zach E.

Role: Finance
Industry: Healthcare
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2024

Good product, but better options

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Not very unique to be honest.

What is your favorite aspect of this product?

It led the revolution of videoconferencing

What do you dislike most about this product?

Does not integrate well with files, outlook, etc.

What recommendations would you give to someone considering this product?

Use teams instead. But if you're a small business it would make more sense as it is cost effective.

Pros

Trustworthy
Efficient Service
Helps Innovate
Effective Service

Cons

Charges for Enhancements
Slower Product Innovation
Commodity Features

Ian J.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

High functionality with a premium price structure

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Breakout rooms, local and cloud recording capability, more versatile layout options for seeing participants, screen sharing controls

What is your favorite aspect of this product?

Breakout rooms for small group work

What do you dislike most about this product?

Pricing structure - cost prohibitive at a campuswide level for us (we use G Suite for education and have ended up adding enterprise licenses at 4/mo for the same recording features that zoom charged 15/mo for)

What recommendations would you give to someone considering this product?

Best platform for functionality but is weaker on third-party integration, particularly with G Suite

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies
Charges for Enhancements
Leverages Incumbent Status

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Noor S.

Ease of use Breakouts room Video quality

Likeliness to Recommend

Pros

Zach E.

Good product, but better options

Likeliness to Recommend

Pros

Cons

Ian J.

High functionality with a premium price structure

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support