What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Maria K.
- Role: Information Technology
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jul 2024
Reliable and efficient collaboration-ZOOM
Likeliness to Recommend
What differentiates Zoom from other similar products?
It takes a little while to learn to use zoom properly but once done, there is no turning back to any other products.
What is your favorite aspect of this product?
multi functionality
What do you dislike most about this product?
it was somewhat frustrating to use in the beginning
What recommendations would you give to someone considering this product?
cost effective and user friendly
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Debarati S.
- Role: C-Level
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jul 2024
Simple and powerful tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
In Zoom, I can share screen and video at the same time
What is your favorite aspect of this product?
I can record all the meetings in zoom
What do you dislike most about this product?
Its price is very high
What recommendations would you give to someone considering this product?
I will defiantly recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Isabella D.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jul 2024
Favorite video conferencing tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Provides me better video conferencing experience and quality of the product was super and smooth also.
What is your favorite aspect of this product?
It provides ai powered noise cancelling which is my favorite.
What do you dislike most about this product?
No dislike, But mobile app is resource hungry.
What recommendations would you give to someone considering this product?
It's 100% recommended, start with free version and do upgrade as per your need.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.