Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.1 /10

3844 Reviews Write a Review

Claim Software

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 91%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Ashish J.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Reliable but Showing Its Age

Likeliness to Recommend

6 /10

What differentiates Zoom from other similar products?

While it may not be the flashiest platform out there, it continues to shine where it counts: reliability and video quality. It’s especially dependable for larger meetings or webinars, where stability really matters and technical hiccups can derail the experience.

What is your favorite aspect of this product?

The interface is intuitive, and it just works — fewer connection issues than we’ve seen with other platforms.

What do you dislike most about this product?

Feels like lacks recent innovation — features like whiteboarding and chat feel secondary to competitors.

What recommendations would you give to someone considering this product?

If your main need is stable, high-quality video meetings, Zoom is a safe choice. Just don’t expect it to be your all-in-one collaboration hub

Pros

Reliable
Enables Productivity
Performance Enhancing
Unique Features

Cons

Vendor Friendly Policies
Security Frustrates

Sarah B.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Great video conferencing, not as good as Teams

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom integrates better with other platforms we use such as Learn Amp. It's great for open drop in sessions and our teachers find it user friendly especially the whiteboard and annotate features

What is your favorite aspect of this product?

The annotate features. It's a great way to get our learners interacting especially if some are nervous online or don't like having their camera's on. A lot of people are also very familiar with Zoom from using it through the pandemic so it's user-friendly for people who don't have advanced digital skills

What do you dislike most about this product?

The sound drivers can be unreliable and we have found that as a business, although we like the Zoom features, teams works better as a products or total package. We also didn't have very much Zoom technical support

What recommendations would you give to someone considering this product?

Look at what your main use will be. If it's video conferencing you're after it's a great tool. It's great for teaching too but if you need a full packing of data transfer, storage, AI meeting notes, instant messaging then Teams is better

Pros

Inspires Innovation
Helps Innovate
Performance Enhancing
Enables Productivity

Jovan A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Online meetings made easy with Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Easy to create online meetings and integrates with our google calendar, with reminders

What is your favorite aspect of this product?

Quality video and audios during meetings

What do you dislike most about this product?

Not really, i dont hate anything

What recommendations would you give to someone considering this product?

Great and convenient, saves time

Pros

Enables Productivity
Unique Features
Efficient Service
Effective Service

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Zoom Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zoom?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Ashish J.

Reliable but Showing Its Age

Likeliness to Recommend

Pros

Cons

Sarah B.

Great video conferencing, not as good as Teams

Likeliness to Recommend

Pros

Jovan A.

Online meetings made easy with Zoom

Likeliness to Recommend

Pros

Most Popular Zoom Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

1
Since last award

1
Since last award

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support