Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Francis K.

  • Role: Finance
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2024

The features are excellent

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Unique features

What is your favorite aspect of this product?

Real time and ability to voi

What do you dislike most about this product?

The cost is slightly high

What recommendations would you give to someone considering this product?

They should consider purchase of this product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Ayush S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Advantages of Using Zoom meeting over another app

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom have more features then other platonic like Google meet.. The main feature I like the most is that I can disconnect my audio on a call

What is your favorite aspect of this product?

My facial aspects are easy navigations. Zoom allows large number of user to collaborate in a single meeting also it gives HD video calling services which helps in better meeting and communication.

What do you dislike most about this product?

Sometimes it shows poor network connection despite you having a proper connection. Zoom requires a proper stable connection

What recommendations would you give to someone considering this product?

If someone want to collaborate with more people in a single meeting with the use of easy navigation then he must consort zoom meet

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Cons

  • Less Transparent

Rozaan T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

One of the best video conferences app ever used

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Easy to use and more reliable than other products

What is your favorite aspect of this product?

User friendly UI and clean finish.

What do you dislike most about this product?

A bit of lag on screen sharing

What recommendations would you give to someone considering this product?

Too easy to create meeting and share links

Pros

  • Security Protects
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Zoom Comparisons