What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 90%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Amanda P.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2025
A Video Conferencing Leader
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom Rooms enable seamless conference room setups with high quality AV support.
What is your favorite aspect of this product?
Zoom virtual backgrounds and filters make meetings more engaging and professional.
What do you dislike most about this product?
Zoom consumes a lot of storage for recorded meetings.
What recommendations would you give to someone considering this product?
Keep your Zoom app updated to access the latest features and security enhancements.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ketan C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Reliable and user-friendly video conferencing tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is distinguished by how easy it is to use, consistent video quality, and frictionless integration with third-party tools such as calendars and Slack. The breakout rooms and webinar features also provide more functionality than most competitors.
What is your favorite aspect of this product?
The video and audio are always of top quality, and the interface is extremely intuitive. I also appreciate how simple it is to schedule and enter meetings.
What do you dislike most about this product?
Occasionally Zoom updates necessitate restarts at less-than-ideal moments, and sometimes the virtual background feature isn't quite perfect on lower-spec devices.
What recommendations would you give to someone considering this product?
If you're searching for a solid, scalable, and user-friendly video conferencing solution, Zoom is the way to go. Be sure to check out features such as webinars, breakout rooms, and recording to maximize the value.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Sara H.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2025
Running events on Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom always gives me clear sound and clear video even on the weaker internet connection, Which makes it really reliable for us to attend any webinars or meeting even in the remote areas where internet connectivity is not that great.
What is your favorite aspect of this product?
I like how simple and easy it is to use Zoom, Whether I am hosting a big event or just chatting with friends. It is suoer easy for me.
What do you dislike most about this product?
Zoom security settings are bit tricky for new users to understand.
What recommendations would you give to someone considering this product?
Take some time to learn about Zoom security settings, especially if you are having very important meetings. Setting it up right helps keep things from getting interrupted.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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