Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Kevin K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Good product to host a webinar on. It can accommodate both small and large groups. Excellent audio and video quality.

What is your favorite aspect of this product?

It can accommodate both small and large groups. Good for webinars. Controlled environment by host.

What do you dislike most about this product?

Too many subscriptions and add ons that have cost implications. Doesn' t have feature to delete inappropriately comments on the fly.

What recommendations would you give to someone considering this product?

Easy to use. Scalable for small, medium and large businesses.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Rajat V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Let’s zoom

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Ease of using it and the best ui

What is your favorite aspect of this product?

Video quality and audio quality are really awesome

What do you dislike most about this product?

Frequent updates

What recommendations would you give to someone considering this product?

They can consider as per their requirements

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Moses M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Zoom is a great product for virtual meetings.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It's easy to use and has amazing features.

What is your favorite aspect of this product?

Video and audio settings

What do you dislike most about this product?

Nothing I dislike about this product.

What recommendations would you give to someone considering this product?

I will highly recommend organization to use zoom during their annual, biannual or regular meetings.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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