What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 90%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Amr M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Essential communication solution.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is user-friendly, works smoothly on mobile devices, and offers a wide range of add-ons and tools that make it easy to run product demos and business presentations.
What is your favorite aspect of this product?
The user interface is outstanding, putting key meeting controls and privacy settings upfront, which saves time and makes it much easier to use.
What do you dislike most about this product?
It would be really helpful if Zoom offered a dedicated, well-organized cloud drive with each account, making it easier for users to store and find files and meeting recordings.
What recommendations would you give to someone considering this product?
New users should take time to understand privacy settings and basic controls like muting, screen sharing, and workspace permissions to avoid disruptions and keep meetings running smoothly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Promise S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2025
"Reliable, User-Friendly, and Perfect for remote
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out from other video conferencing tools because of its **reliability, ease of use, and high-quality video/audio**, even with larger groups or slower connections. It also offers **features like breakout rooms, virtual backgrounds, and seamless screen sharing** that make meetings, classes, and webinars smooth and professional.
What is your favorite aspect of this product?
My favorite aspect of Zoom is how **easy and intuitive it is to use**, whether you're hosting a meeting, joining one, or sharing your screen—it just works, with minimal hassle.
What do you dislike most about this product?
One downside of Zoom is that **it can be resource-intensive**, sometimes causing lag or overheating on older devices, and occasional updates can disrupt familiar workflows.
What recommendations would you give to someone considering this product?
I’d definitely recommend Zoom to anyone needing a reliable and user-friendly platform for virtual meetings, whether for work, school, or staying connected with friends and family.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Emmanuel O.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Reliable and Easy to Use
Likeliness to Recommend
What differentiates Zoom from other similar products?
Exceptional video and audio quality
What is your favorite aspect of this product?
User friendly interface
What do you dislike most about this product?
Privacy control
What recommendations would you give to someone considering this product?
Yes i will recommend it because of ease of integration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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