Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3284 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

flavia l.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Zoom, connects you more effectively.

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

ZOOM is a powerful video conferencing tool which fulfills its main role as other applications to create a direct audiovisual connection between personnel who are at a distance, Zoom differs from other special video conferencing applications that makes it very easy to use which does not You need any kind of tutorial or course to implement it, this software offers great differences to the user, that's why my company has chosen to use this software to hold video conferences.

What is your favorite aspect of this product?

This excellent tool has been very useful for my work group, allowing safe and productive virtual workspaces. It presents us with many forms.To join a call, your meeting setup options are simple and easy to use. Also the different virtual funds.

What do you dislike most about this product?

Thanks to ZOOM my company has obtained a high level of growth in organization, service and greater efficiency and productivity. Sometimes the signal is a little slow, but it is due to the internet, from the rest everything it offers is excellent.

What recommendations would you give to someone considering this product?

I will continue to use ZOOM in my company since it brings many advantages to the progress of it since it allows us to have meetings under the same language, it has good characteristics and it is easy to use producing good communication. Try it you will not regret it

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Dioneiber M.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

The best conference software

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

As I just mentioned, one of the differences is that zoom does not have the security system of the fingerprint sensor like other programs, also a notable difference of Zoom is that it has great optimization, a good autonomy of video quality together, giving me a comfortable experience unlike other software.

What is your favorite aspect of this product?

Zoom has been for me throughout this time the best tool for conferences, I really like its interface, as well as its excellent optimization since, despite the fact that sometimes it has a bad internet connection, it gives me excellent audio quality and video as it also allows me to share the screen very easily, I can also share links, images, files among other things, Zoom has given me an excellent experience, especially in this quarantine, which is when I use this tool the most.

What do you dislike most about this product?

Honestly, zoom has not witnessed problems using this tool, thanks to the fact that it has constant updates and is always properly maintained, therefore I have no complaints or negative comments about it.

What recommendations would you give to someone considering this product?

If you want to use a complete tool, to share your presentations in good audiovisual quality, Zoom is the tool you are looking for, since in addition to having good characteristics it is very easy and intuitive the first time you manage it, I can also easily invite your meetings to Your colleagues and not only that, also Zoom is cross-platform, since it is available on computer, website and mobile devices, prove to Zoom that you will not regret it.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Christopher C.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Zoom just works well.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Simplicity

What is your favorite aspect of this product?

Sharing backgrounds

What do you dislike most about this product?

Nothing to mention

What recommendations would you give to someone considering this product?

Use it during Nationwide shutdown

Pros

Unique Features
Respectful
Security Protects
Reliable

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

flavia l.

Zoom, connects you more effectively.

Likeliness to Recommend

Pros

Dioneiber M.

The best conference software

Likeliness to Recommend

Pros

Christopher C.

Zoom just works well.

Likeliness to Recommend

Pros

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Microsoft Teams

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Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support