Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Ephraim O.

  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2020

The best in meeting your video conferencing needs

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Its unique usage ability where it can be used from both the Windows and Mobile devices and hence offers alternatives in its usage.

What is your favorite aspect of this product?

Its easy to install and register and this makes its versatile and easy to adopt in all organizations. Still allows one to even update their details and identity thus allowing users to clearly know whom they are talking and conversing with. Comes in a number of plans including even the basic one which is free to use and this allows even the start-up companies that are yet to establish themselves to communicate in a stable manner.

What do you dislike most about this product?

Sometimes when the internet connection is poor, virtual meetings become disrupted and become inaudible.

What recommendations would you give to someone considering this product?

Its an easy to use platform and this enhances its usage across all organizations improving the way they communicate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel T.

  • Role: Finance
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Hold a virtual meeting easily by using Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It comes in various packages from basic which is free to use to advanced ones thus offering freedom of usage based on ones pocket.

What is your favorite aspect of this product?

Its easy to use where the process of installing and registering is instant thus allowing for its easy usage. It can be used even from a mobile device and this ensures that one is able to communicate easily anywhere at any time. It has diversified the way we work and communicate and colleagues as it gives us ability to share updates and tasks on the go and during the non-working hours.

What do you dislike most about this product?

When the internet connection is poor using the platform becomes a bit of a problem.

What recommendations would you give to someone considering this product?

Its unique and cost effective and it will help your organization achieve vital goals by simplifying the process of communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James F.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Its the best in video conferencing needs

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It comes with a mobile version for usage from a mobile device and this allows versatility in its usage at all times

What is your favorite aspect of this product?

It supports clear and audible video calls and this allows our staff to communicate with clarity and incisiveness. It has enabled us thrive and communicate well during this period of pandemic and even execute interviews with it and this has helped comply with the enacted health regulations.

What do you dislike most about this product?

Sometimes when the internet connection is poor, the video calls become inaudible and not clear.

What recommendations would you give to someone considering this product?

Its a good platform and this will give you another dimension in communication and improve it for the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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