Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Rob E. M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2020

Fantastic Product!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom works with a number of third party products, so you can pick what best fits your organization. With most of Zoom's competitors you are locked into an ecosystem that only supports certain products.

What is your favorite aspect of this product?

It is easy enough to use that anyone in the office can walk in a conference room and start a meeting with Audio, video, screensharing, or whiteboarding without IT assistance.

What do you dislike most about this product?

I have not found anything that I dislike about Zoom in the year we have been using it.

What recommendations would you give to someone considering this product?

Your product search should stop at Zoom. It is the best collaboration product on the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

Stay connected using Zoom.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It differs from other communication tools or software primarily because of its simple and understandable interface, also because it has great video and audio quality, making the conversations you make through this tool a unique experience. It is free and this aspect makes it very attractive for a large number of users.

What is your favorite aspect of this product?

The things I like most about this tool is that in an easy and simple way I can communicate with colleagues from jobs, friends and family. I can use any of your options such as chat, video call, call and video conferencing depending on what you need at the moment. It is totally free and the service provided by this tool is excellent with the best audio and video quality.

What do you dislike most about this product?

In the time that I have been using this tool I have not found something that upsets me about it, so I have recommended it to several friends.

What recommendations would you give to someone considering this product?

I recommend this tool 100% because it is actually very useful and is one of the best in terms of communication. It has the best sound and video quality. It provides good service to users and has a very easy to understand interface and this tool is not as heavy as others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luke T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

A very useful application when communicating

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Access is very easy, it is very often used because of the capabilities it offers in communicating simultaneous users, especially in videoconferences, it is very useful since it offers its own tools for its development.

What is your favorite aspect of this product?

Quality is one of the fundamental aspects, generally I use it in conferences or at the time of holding meetings that require a high number of participants, apart from it it is very easy to invite other users and participate in the meeting, in terms of interfaces both in Mobile devices such as computers work properly with high performance, in terms of image and video transmission are very stable.

What do you dislike most about this product?

So far I have not found any negative aspect in this regard, its functions are light and adapt to any user at a general level, as well as it is easy to implement in any company.

What recommendations would you give to someone considering this product?

In general terms it is a simple product, it does not offer complications for the end user, the support is adequate and in terms of interfaces in both mobile and computers the capabilities are similar, it is fast in terms of connection and efficient video and audio quality Of course it will depend on the internet connection has its free version and the paid versions are very profitable in terms of the capabilities offered.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

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