Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Adem W.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

An essential tool for distance meetings

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom has advantages over other video call app, since you can share files, slide and content.

What is your favorite aspect of this product?

It is easy to use, the video and audio quality is very good, it is an ideal app to be in communication with my work team, I can share slides, share screen, create a group chat, nowadays in my organization we use it a lot due to the emergency situation of the covid-19

What do you dislike most about this product?

Something I don't like is the mobile version, it is not as good as the desktop version.

What recommendations would you give to someone considering this product?

Zoom is an ideal app to be in contact with several people, it is like being in the office, it facilitates remote work since it has multiple tools to share content and have online meetings with several people.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

User frinedly yet not pricey

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Security Frustrates

Eva O.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy Conference and Meetings Solution

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

I like it because it can be used locally on a PC from their website or remotely via the smartphone app.

What is your favorite aspect of this product?

It has been very reliable!

What do you dislike most about this product?

So far, there has not been anything that I dislike about the product.

What recommendations would you give to someone considering this product?

It is very easy to implement and if there are any questions, they have a free version which allows you to sample the full functionality of the product. Additionally, they send out updates on new features and how to use them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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