What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
flavia l.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2020
Zoom, connects you more effectively.
Likeliness to Recommend
What differentiates Zoom from other similar products?
ZOOM is a powerful video conferencing tool which fulfills its main role as other applications to create a direct audiovisual connection between personnel who are at a distance, Zoom differs from other special video conferencing applications that makes it very easy to use which does not You need any kind of tutorial or course to implement it, this software offers great differences to the user, that's why my company has chosen to use this software to hold video conferences.
What is your favorite aspect of this product?
This excellent tool has been very useful for my work group, allowing safe and productive virtual workspaces. It presents us with many forms.To join a call, your meeting setup options are simple and easy to use. Also the different virtual funds.
What do you dislike most about this product?
Thanks to ZOOM my company has obtained a high level of growth in organization, service and greater efficiency and productivity. Sometimes the signal is a little slow, but it is due to the internet, from the rest everything it offers is excellent.
What recommendations would you give to someone considering this product?
I will continue to use ZOOM in my company since it brings many advantages to the progress of it since it allows us to have meetings under the same language, it has good characteristics and it is easy to use producing good communication. Try it you will not regret it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Dioneiber M.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Apr 2020
The best conference software
Likeliness to Recommend
What differentiates Zoom from other similar products?
As I just mentioned, one of the differences is that zoom does not have the security system of the fingerprint sensor like other programs, also a notable difference of Zoom is that it has great optimization, a good autonomy of video quality together, giving me a comfortable experience unlike other software.
What is your favorite aspect of this product?
Zoom has been for me throughout this time the best tool for conferences, I really like its interface, as well as its excellent optimization since, despite the fact that sometimes it has a bad internet connection, it gives me excellent audio quality and video as it also allows me to share the screen very easily, I can also share links, images, files among other things, Zoom has given me an excellent experience, especially in this quarantine, which is when I use this tool the most.
What do you dislike most about this product?
Honestly, zoom has not witnessed problems using this tool, thanks to the fact that it has constant updates and is always properly maintained, therefore I have no complaints or negative comments about it.
What recommendations would you give to someone considering this product?
If you want to use a complete tool, to share your presentations in good audiovisual quality, Zoom is the tool you are looking for, since in addition to having good characteristics it is very easy and intuitive the first time you manage it, I can also easily invite your meetings to Your colleagues and not only that, also Zoom is cross-platform, since it is available on computer, website and mobile devices, prove to Zoom that you will not regret it.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
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Christopher C.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2020
Zoom just works well.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Simplicity
What is your favorite aspect of this product?
Sharing backgrounds
What do you dislike most about this product?
Nothing to mention
What recommendations would you give to someone considering this product?
Use it during Nationwide shutdown
Pros
- Unique Features
- Respectful
- Security Protects
- Reliable
Please tell us why you think this review should be flagged.
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