Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Jianyou X.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Very easy to use, could be more private

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is different from different similar products because of how it is so innovative. It keeps on coming up with more options and tools that other systems like Google Meet does not have. It just does very well compared to its competitors and it is just generally easier to use. Also, it is free!

What is your favorite aspect of this product?

My favorite aspect of this product is how the user does not need to download anything to join meetings. If someone were to invite you to a Zoom meeting, the person can join without downloading anything and I think that is very convenient.

What do you dislike most about this product?

I dislike the privacy settings. If someone were to record the meeting, they can see everybody in the meeting regardless of if they muted, or turned off their camera during the call/meet. I would like it if they fixed that issue to provide a little more privacy for its users.

What recommendations would you give to someone considering this product?

I would definitely recommend this to someone considering this product. However, I would not try this without trying other meeting softwares first. If you try something else before this, you can get a good feel for the difference it has to its competitors.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Samuel L.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Easy and useful use.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs from other systems in that it makes it much more important to maintain stable communication and that is essential for your software and in addition to this it makes it easier to invite people just by sending them the link, they can connect to the room and in turn create a private room to connect to newspapers, nowadays it is much more relevant to stay connected.

What is your favorite aspect of this product?

I love zoom because it allows me to communicate with all my coworkers and in this way increase the ability to start projects and be able to finish them, I am happy because now more than anything communication is needed and it allows me to keep my workhome process totally stable I am happy because it worked in a totally amazing way, in addition to the fact that it is possible to be in constant communication and allows us to connect quickly and easily.

What do you dislike most about this product?

I have no problem with zoom at all, it seems to me a very good system and different from the others, however improving the servers and offering solutions in updates that allow optimizing the service would be excellent, in addition to downloading the zoom system makes it a little complicated in the machine due to circumstances freezes fixing that problem would be perfect.

What recommendations would you give to someone considering this product?

I recommend the zoom service to all users because it fulfills its services and it is simple, no prior knowledge is needed, it is only to start the system and automatically start a video conference, it allows us with a link to share the users we want to enter The room is totally simple, easy and useful tools.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

Jennifer Blankenship M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Allowed us to stay in business during COVID19!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

So many others are used for telehealth/medicine purposes, but not all have the features and capabilities that make it helpful and effective in working with children with attention and/or behavioral needs, which is what we use it for! The white board, screen share, and mouse controls as well as all of the facilitator controls available (even giving a virtual high five/thumbs up) make it awesome for what we need.

What is your favorite aspect of this product?

Hands down, the facilitator controls is SOOOO useful!! Especially the breakout rooms feature for social skills groups that we offer.

What do you dislike most about this product?

Nothing really.. I haven't really had any negative experiences at all unless my wifi becomes unstable.

What recommendations would you give to someone considering this product?

Really get to know the facilitator controls and all they offer! They are great!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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