Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Tracy M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Zoom is the solution to social distancing.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

I love Zoom because it has a clean user interface, it is not complicated, it does not generate delays when connecting, and the image and audio quality far exceeds many active competitors in the market, it is the best solution to prevent covid-19.

What is your favorite aspect of this product?

The best thing about Zoom is the ease of use, because I didn't have to be an expert to use it for the first time, because the options are clear and precise, the learning curve is very short and the quality of audio and video goes hand in hand with the internet connection you have. Previously we used Zoom almost every day, but now with the pandemic we use it every day, because that way we have more social distancing and avoid infections. We connect with many colleagues and clients and we do not have to be precisely in the company's offices.

What do you dislike most about this product?

I do not like that the free version is limited to 40 minutes, it should be longer, to be able to appreciate more details that this platform has if the person is new to its use.

What recommendations would you give to someone considering this product?

In the face of covid-19, using Zoom has become a necessary fashion, since it is the best way to be close to people in a virtual way and avoid contagion, in addition the connection is stable, sometimes it disconnects, but it is due to Internet connection, you can also communicate with many people at the same time and connect from your computer, phone or tablet, the truth Zoom has become the preferred platform for meetings and video conferencing and the pandemic has driven it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adrienne T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

I Love Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom seems to be the one all of my vendors are using

What is your favorite aspect of this product?

Ease of use when having virtual meetings

What do you dislike most about this product?

I have no complaints about the product

What recommendations would you give to someone considering this product?

Funcctionality , ease of use but I am not certain of the cost. That is not my area

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Amy M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Makes Demo / Sales Call Much Easier

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is a much better user experience both for the prospect and the sales person. Its just much easier to connect and to share screen, etc. Also, the Outlook calendar integration is a huge plus!

What is your favorite aspect of this product?

I like having a personal zoom room, so I don't have to create meetings ahead of time.

What do you dislike most about this product?

Would like to have an easier way to assign permanent co-hosts to every users account.

What recommendations would you give to someone considering this product?

I am very happy with Zoom, since we made the switch from GoToMeeting/GoToWebinar. The control panel is much cleaner, the Outlook and Calendly integrations and the basic quality of the screensharing make it a winner for us.

Pros

  • Helps Innovate
  • Over Delivered
  • Transparent
  • Includes Product Enhancements

Cons

  • Less Performance Enhancing
  • Commodity Features
  • Leverages Incumbent Status

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