What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jianyou X.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2020
Very easy to use, could be more private
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is different from different similar products because of how it is so innovative. It keeps on coming up with more options and tools that other systems like Google Meet does not have. It just does very well compared to its competitors and it is just generally easier to use. Also, it is free!
What is your favorite aspect of this product?
My favorite aspect of this product is how the user does not need to download anything to join meetings. If someone were to invite you to a Zoom meeting, the person can join without downloading anything and I think that is very convenient.
What do you dislike most about this product?
I dislike the privacy settings. If someone were to record the meeting, they can see everybody in the meeting regardless of if they muted, or turned off their camera during the call/meet. I would like it if they fixed that issue to provide a little more privacy for its users.
What recommendations would you give to someone considering this product?
I would definitely recommend this to someone considering this product. However, I would not try this without trying other meeting softwares first. If you try something else before this, you can get a good feel for the difference it has to its competitors.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Samuel L.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2020
Easy and useful use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other systems in that it makes it much more important to maintain stable communication and that is essential for your software and in addition to this it makes it easier to invite people just by sending them the link, they can connect to the room and in turn create a private room to connect to newspapers, nowadays it is much more relevant to stay connected.
What is your favorite aspect of this product?
I love zoom because it allows me to communicate with all my coworkers and in this way increase the ability to start projects and be able to finish them, I am happy because now more than anything communication is needed and it allows me to keep my workhome process totally stable I am happy because it worked in a totally amazing way, in addition to the fact that it is possible to be in constant communication and allows us to connect quickly and easily.
What do you dislike most about this product?
I have no problem with zoom at all, it seems to me a very good system and different from the others, however improving the servers and offering solutions in updates that allow optimizing the service would be excellent, in addition to downloading the zoom system makes it a little complicated in the machine due to circumstances freezes fixing that problem would be perfect.
What recommendations would you give to someone considering this product?
I recommend the zoom service to all users because it fulfills its services and it is simple, no prior knowledge is needed, it is only to start the system and automatically start a video conference, it allows us with a link to share the users we want to enter The room is totally simple, easy and useful tools.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Jennifer Blankenship M.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2020
Allowed us to stay in business during COVID19!
Likeliness to Recommend
What differentiates Zoom from other similar products?
So many others are used for telehealth/medicine purposes, but not all have the features and capabilities that make it helpful and effective in working with children with attention and/or behavioral needs, which is what we use it for! The white board, screen share, and mouse controls as well as all of the facilitator controls available (even giving a virtual high five/thumbs up) make it awesome for what we need.
What is your favorite aspect of this product?
Hands down, the facilitator controls is SOOOO useful!! Especially the breakout rooms feature for social skills groups that we offer.
What do you dislike most about this product?
Nothing really.. I haven't really had any negative experiences at all unless my wifi becomes unstable.
What recommendations would you give to someone considering this product?
Really get to know the facilitator controls and all they offer! They are great!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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