Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Alberto M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Ability to process videoconferences fluently.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is a platform that is very different from other platforms that offer video conferencing and video calls because its operation is much superior to other platforms because it offers fluidity and speed for each request made by the user. Zoom is capable of processing any videoconference always in a fluid way, no matter how many members are in the videoconference, in the same way it will work immediately for any movement that the user wants to make on the platform.

What is your favorite aspect of this product?

In my personal and work opinion, I consider that Zoom is an extremely suitable platform for processing all types of videoconferences, since it has a diverse functionality which helps communication to be stable and does not have any type of delay in the sharing of information . About this platform, I have noticed several positive factors which every day make me choose it as the main platform for communication in my company, these factors have been: 1.- Zoom has excellent compatibility for a wide variety of devices, quickly adapting to Tablets, Phones or computers. I think this is what I liked the most since I can take the Zoom platform with me wherever I go. 2.- Zoom works in excellent video quality on any of the devices, this has allowed me to have a better visualization when communicating with my co-workers in various meetings or when communicating with important clients.

What do you dislike most about this product?

As I mentioned before, I love this platform for the great agility it represents when it comes to working in all types of video conferences, however, it is also necessary to highlight some of the functions or characteristics that I noticed which were negative during my experience, these factors negatives were: 1.- Zoom has a very inefficient file transfer, I believe that this functionality should be exponentially improved to allow users to transfer files more quickly and without having to wait so long. Currently, the file transaction takes a long time to send a file to a specific person. 2.- The second thing that I did not like about Zoom is not related to its operation, but to its prices, I believe that Zoom should offer prices more adapted to each user, and offer plans with a more accessible price. Currently, I find Zoom's prices to be a bit high compared to its competition.

What recommendations would you give to someone considering this product?

Zoom is capable of achieving a stable environment of connectivity with any person or business group. This platform, despite the poor file transaction it has, is capable of producing excellent results regarding the connectivity that the various members of a videoconference may have. It is really worth it for medium or large companies that need to exponentially improve work communication.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

Daryl T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Dynamics of brainstorming

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

This video and audio platform allows online conferences between companies and professionals who need to hold meetings remotely, using it directly from the browser or, if you prefer, downloading its application to any device. Zoom has a free version for individual use that allows meetings of up to 100 participants, although with a limited time of 40 minutes, which is an excellent option and a great benefit for new users. On the other hand, there are the Pro, Business and Enterprise versions, much more advanced, with no limit on participants or time.

What is your favorite aspect of this product?

With this tool you will be able to: record meetings on your computer, send private messages or to a group, and share your desktop and applications. It's easy to install and has great features for conferences, meetings, and other social and online interactions. The video quality is considerably good.

What do you dislike most about this product?

Its free version should last more than 40 minutes, in these difficult times you have to think about the number of children who study through this platform.

What recommendations would you give to someone considering this product?

I recommend zoom for any occasion, conference or meeting, interviews, it is perfect for people who have children to continue their studies at a distance, since you will get all the features that give you a pleasant space experience, in real time and virtual reality. You can zoom in on all professions and vocations to display and access students as they demonstrate the assignment.

Pros

  • Effective Service
  • Saves Time
  • Continually Improving Product
  • Reliable

Winni H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Connecting people during covid-19

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

I like the wide number of integrations it offers, as well as being able to join from my pc, tablet or mobile. I love that unique telepresence feeling that only Zoom can give me.

What is your favorite aspect of this product?

I like to be face to face and feel close to each person through a screen. I like to be live and share any information or content. Zoom solves and helps maintain a balanced day. I like its audio and video, they are always HD without any noise or failure in any

What do you dislike most about this product?

In these times of global pandemic I don't like that the free version only lasts 45 minutes, the truth is that I am far from my family and zoom is the tool that allows me to have them more closely.

What recommendations would you give to someone considering this product?

In times of pandemic, use Zoom for work purposes, it is the best alternative to stay active without all this affecting us. For personal use, it is the best tool to connect with family and friends, I love when I am in meetings with them celebrating birthdays among others.

Pros

  • Unique Features
  • Fair
  • Helps Innovate
  • Reliable

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