Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Donald T.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Very easy to use product, and easy to manage

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Central, simplified IT Management, product integration, very small footprint

What is your favorite aspect of this product?

linking multiple meetings into one central meeting

What do you dislike most about this product?

would like direct active directory integration for use with IT support and licenses

What recommendations would you give to someone considering this product?

Zoom is a very simple, secure, and ready to use product right out of the box

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Caring

Cons

  • Commodity Features
  • Charges for Enhancements

Hugo Arturo D.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Great product easy to deal with and very good cost

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

cost functionality features

What is your favorite aspect of this product?

easy to create sesion conectivity stability of the product

What do you dislike most about this product?

nothing.. i love it

What recommendations would you give to someone considering this product?

implement as soon as possible to get the benefits of the software

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor's Interest First

Allyson C.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2020

This has kept my people together and productive

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The ease for the team to use together

What is your favorite aspect of this product?

The look of the background, very professional

What do you dislike most about this product?

Volume issues when live

What recommendations would you give to someone considering this product?

Always shop around but this is the best one

Pros

  • Continually Improving Product
  • Altruistic
  • Acts with Integrity
  • Transparent

Cons

  • Inhibits Innovation
  • Less Performance Enhancing
  • Vendor's Interest First

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