Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Doug M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Zoom is a great product that is easy to use

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Widely used so it will appear familiar to most people most of the time.

What is your favorite aspect of this product?

I think the user displays and screen sharing are intuitive.

What do you dislike most about this product?

I like most everything - it is the individual camera that bothers me, and I'l like to see an innovation with more of a meeting room display.

What recommendations would you give to someone considering this product?

it gets the job done.

Pros

  • Effective Service
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Danielle M.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Popular, but needs some work...

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Maybe more features, but as far as typical "video conferencing", not a whole lot.

What is your favorite aspect of this product?

The whiteboard and quick/easy ways to see my coworkers.

What do you dislike most about this product?

It can be frustrating and confusing - the UX is not completely clear and seamless.

What recommendations would you give to someone considering this product?

See if you really need all the advanced features. And bandwidth/freezing issues are a problem.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Reliable

Lisa S.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Excellent Software! High quality in all aspects!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is always reliable it saves me time and it helps so much in connecting me to all aspects that's needed for my business.I think the customer service is outstanding and very helpful.

What is your favorite aspect of this product?

The overall high quality of the video

What do you dislike most about this product?

I love the product

What recommendations would you give to someone considering this product?

I highly recommend trying the product! It will be very helpful,useful to anyone who needs to connect with many different types of outlets and with multiple people at one time.The quality is so wonderful it has clear high resolution content that provides less interruptions so you can get everything accomplished in a shorter period of time that saves you money.You can personalize it the way you want staying in control in every way possible and the sound quality is amazing it's also,very clear you can be sure to hear clearly every detail.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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