What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Lisa S.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2020
Excellent Software! High quality in all aspects!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is always reliable it saves me time and it helps so much in connecting me to all aspects that's needed for my business.I think the customer service is outstanding and very helpful.
What is your favorite aspect of this product?
The overall high quality of the video
What do you dislike most about this product?
I love the product
What recommendations would you give to someone considering this product?
I highly recommend trying the product! It will be very helpful,useful to anyone who needs to connect with many different types of outlets and with multiple people at one time.The quality is so wonderful it has clear high resolution content that provides less interruptions so you can get everything accomplished in a shorter period of time that saves you money.You can personalize it the way you want staying in control in every way possible and the sound quality is amazing it's also,very clear you can be sure to hear clearly every detail.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Sheri R.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2020
Best teleconference platform on the market.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has more features and is easier to use than any other teleconference program I have used either as an end user or an administrator. It is intuitive and the platform is stable and reliable. The audio almost never fails and when it does it's easy to recover from. I have used a few other platforms and I find Zoom to be the easiest to learn. It's my go-to and I use it whenever possible.
What is your favorite aspect of this product?
Ease of sharing invites and adding to calendar.
What do you dislike most about this product?
I would love better virtual background stability.
What recommendations would you give to someone considering this product?
I recommend trying the free version to get a feel for the product. It provides enough of a peek into Zoom's functionality to make an informed decision as to whether the paid version will provide what you need.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Aug 2020
Fantastic product! Collaborate during COVID!
Likeliness to Recommend
Pros
- Enables Productivity
- Inspires Innovation
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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