Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Shubham D.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Fantastic product , Fast and Reliable.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is a much faster and reliable and different feature than other similar products.

What is your favorite aspect of this product?

It has various different options such as artificial background as well as zoom allow access for 16 people for a single video conference. That is really amazing.

What do you dislike most about this product?

No of participants could be improved can accommodate to n number of users.

What recommendations would you give to someone considering this product?

The great new product stands out differently in the market with respect to market needs.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Nancy M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Great software! User friendly and very helpful!

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom has proven to be an effective product and is very user friendly. My account and data are safe and this has been a helpful tool in communication between employees, since the start of COVID-19.

What is your favorite aspect of this product?

It rid not take long at all to learn how to use Zoom! And customer service has been very helpful with any questions I have had.

What do you dislike most about this product?

There is nothing that I dislike about Zoom. I have not had any issues at all.

What recommendations would you give to someone considering this product?

Definitely try it out..will not disappoint!

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Respectful

John H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Easy to use but sometimes audio is coarse

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

good value and works well

What is your favorite aspect of this product?

ease of use and reliability

What do you dislike most about this product?

nothing works very well

What recommendations would you give to someone considering this product?

good value for the $$ excellent communications and meeting tool

Pros

  • Enables Productivity
  • Fair
  • Security Protects
  • Helps Innovate

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