Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Alexandre C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

High Quality Online Video Conference

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Desktop audio can be shared while screen sharing.

What is your favorite aspect of this product?

Audio quality when sharing a video and PowerPoint with sound.

What do you dislike most about this product?

Rumors about product security. Although, we are not affected directly.

What recommendations would you give to someone considering this product?

If you are looking for video conference tools with high quality audio broadcasting, this is the right for you.!

Pros

  • Unique Features
  • Efficient Service
  • Saves Time
  • Generous Negotitation

Ron S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Easy to use, better security since updates

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Flexible and full featured suite

What is your favorite aspect of this product?

Ability to easily use for personal needs too during pandemic

What do you dislike most about this product?

at times the connection is a little "buggy" and has to be disconnected and reconnected to resolve.

What recommendations would you give to someone considering this product?

Great flexible tools and free version for consumers makes this a no-brainer to use for all your needs.

Pros

  • Efficient Service
  • Effective Service
  • Continually Improving Product
  • Performance Enhancing

Jessica Z.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Excellent features and easy to use!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

One of the best video conferencing products available especially with our current climate during the pandemic.

What is your favorite aspect of this product?

User friendly and easy to use

What do you dislike most about this product?

Security- but I believe a lot of that has been improved

What recommendations would you give to someone considering this product?

Because we are all working from home but need to communicate, this product is one of the easiest to use and best out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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