Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Blessed T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Ideal video conference tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom excels in the ease of use,better functionality,high quality sound and video ,user -friendly interface and ease of collaboration.It is cost effective and provides an easy way of joining meetings.

What is your favorite aspect of this product?

Zoom allows users to join meeting fast from anywhere at anytime using any device.Zoom has a user-friendly interface and a more preference for a group -setting.Zoom rooms are wireless therefore starting a meeting is easier using voice commands or via calendar system.

What do you dislike most about this product?

I have had an incredible experience using Zoom.So far i have not found anything that i dislike about it.

What recommendations would you give to someone considering this product?

Zoom is an ideal tool to use for video conference as users adopt more to the use of the software due to its flexibility.It also excels in its features and pricing.

Pros

  • Unique Features
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Brandy S.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Team Collaboration and video calls solution

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom offers a long duration of making free video call before disconnecting, where it's free to make as many calls as poss in turns.

What is your favorite aspect of this product?

With Zoom, I have been able to communicate flawlessly with colleagues via one-on-one video call. Team collaboration across the organization and the branches has been at breeze with Zoom

What do you dislike most about this product?

Zoom cannot function without proper internet access, this ain't vendor flaw though.

What recommendations would you give to someone considering this product?

Deploy the mobile application since they will always get instant alerts over the internet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kelly M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Zoom is Excellent solution for web conferencing

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

There is no other web conferencing tool that offers free video conferencing capability unlike Zoom.

What is your favorite aspect of this product?

It allows me to make free video calls for 40 minutes continuously before disconnecting. File transfer in the cloud is another thing that I give thumbs up.

What do you dislike most about this product?

To b we honest, the issues that I used to complain about were all rectified after contacting the vendor support team.

What recommendations would you give to someone considering this product?

To make short video calls so as they can maintain convenience while communicating.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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