Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3260 Reviews Write a Review

Claim Software

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2020

Zoom s/w is a robust and good product

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Juanita S.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

Easy to use and affordable.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is very user friendly.

What is your favorite aspect of this product?

Video conferencing

What do you dislike most about this product?

No complaints

What recommendations would you give to someone considering this product?

Try the free version first to see if this is the best option for your business or personal use.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Dennys C.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

VIDEOCONFERENCING WITH ZOOM IN REAL TIME.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is very different from programs that I used in the past since it is very easy to adapt, it is safe and the meetings are fabulous, it is a tool that fully adapts to our requirements, it helps me greatly in my work to communicate with colleagues, employees , and clients, providing me with HD video with support for up to 300 participants, built-in collaboration tools, allowing multiple participants to simultaneously share their screens and make collaborative annotations for smart and engaging meetings, increases my productivity and development, unlike Another producer is one that is constantly improving and makes our work easier in order to save our time and travel expenses.

What is your favorite aspect of this product?

Zoom I really like it is a high quality video conferencing tool, where it can be used from any device, this program unifies video conferencing in the cloud, online meetings, group messaging and also provides a software defined conference room solution, In a simple and easy to use program, to share through Windows, Mac, ios, Android, the software not only offers calls through video but also allows you to write messages at the same time and share any file with the rest of the users. users with audio and video quality, adapting to what is really needed. It is wonderful. What I really like the most about this software is its coverage, security, connection quality, speed and simplicity, in general it is wonderful and I absolutely like everything about it.

What do you dislike most about this product?

Zoom is my first option to collaborate on my tasks, providing me with the best tools and functions without failures or interruptions, with HD video and quality audio, communications are of a high level and clear, so far I have not had any problem with this software. fantastic.

What recommendations would you give to someone considering this product?

I fully recommend Zoom to anyone who needs to join and organize their meetings in real time, with cloud support, security, immediate connection, I recommend it because it is an intuitive, flexible and collaborative program that is what is needed when collaborating online leading quality meetings with calendar integrations, recording, end-to-end security, transcripts, HD video and audio quality. With incredible tools for our development, the free use is fantastic and suitable for when we communicate with small groups, this tool is wonderful and best of all simple.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Zoom s/w is a robust and good product

Likeliness to Recommend

Pros

Juanita S.

Easy to use and affordable.

Likeliness to Recommend

Pros

Dennys C.

VIDEOCONFERENCING WITH ZOOM IN REAL TIME.

Likeliness to Recommend

Pros

Most Popular Zoom Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support