Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Akari K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Better relationships with work teams and clients.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs from other software’s as it accommodates a maximum of 1000 video participants and 49 videos on screens, while others do not allow those capabilities.

What is your favorite aspect of this product?

I like this software as it offers online video calls via web and mobile devices and PC. With regard to videoconferencing, it allows the participation of up to 500 people and up to 1000 viewers. It is excellent for organizing unlimited meetings with different workgroups. It is easy and practical to share screen and view the requested orientations in videoconferences with work teams I can record lectures made, as well as immediately transcribe very useful and necessary to reproduce them the number of times I want, it favors taking notes, remembering details, purposes and agreements. Allows you to share video conference files from the phone while in a meeting. Make it easy to use the whiteboard feature on your phone to write comments with teammates on a point of interest. Offers simultaneous video chat system to discuss issues, discuss concerns privately with team members.

What do you dislike most about this product?

The function of the chat system is sometimes a bit unstable during meetings.

What recommendations would you give to someone considering this product?

I recommend Zoom is useful and profitable to work with large work teams, even more so when it is necessary to work remotely, it is compatible with all devices to connect from anywhere.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Laura R.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Great platform, easy to use for everyone!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It allows us to do webinars and meetings, without sharing the data of participants. It also works well having multiple licenses assigned to others for one subscription fee and the reporting works well. Zoom are introducing new helpful features, e.g surveys as well as polls.

What is your favorite aspect of this product?

Easy to use, doesn't take much training and allows our events portfolio to still run instead of be cancelled due to the pandemic!

What do you dislike most about this product?

The cost can increase with all the different add on options e.g webinars. but they work well.

What recommendations would you give to someone considering this product?

Look at a 12 month plan as this is the money saving option and take advantage of the training resources available!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Amaya A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Better relationships with work teams and clients.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom differs from other platforms in that it is useful for large companies with frequent meetings, the maximum number of participants for a meeting is 100 for the free plans and 1000 for the paid plan.

What is your favorite aspect of this product?

I like this app for the following reasons: It is easy to use its access and configuration system does not require a lot of expertise when I meet remotely with teams and clients. I love it because I can share my desktop completely, window or any part that you select in the same way I can do it from my phone is very practical. I am pleased with the way in which he collaborates in group meetings from anywhere that allows me to share with the work teams of the rest of the areas of the organization. I like Zoom allows me to have control of the audio and video system of the work groups, it facilitates the visualization of surveys and whiteboards to interact and monitor the chat box when questions, doubts and contributions arise, it keeps me activated in my functions. Something that I love about this platform is that it has the particularity of allowing me to record online meetings in MP4 and M4A video formats through my mobile device, which is useful for future reference.

What do you dislike most about this product?

This software makes me a bit uncomfortable, but it is a situation that also happens with other cloud-centric software’s, if the Internet connection is not adequate this presupposes a freezing or interruption problem, which represents an inconvenience that causes the loss of essential details.

What recommendations would you give to someone considering this product?

I recommend Zoom is a great and interesting application, useful and profitable to work with large work teams, even more when there are members who work remotely. It is appropriate for its compatibility with all devices to connect from anywhere. It is the perfect one to clarify, discuss, contribute aspects individually with colleagues from work teams from anywhere, allowing visual communication of what is required easily and.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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