What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Andrew G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2020
Excellent online communication platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
It really offers wide online communication features. It supports maximum number of people at the same time.
What is your favorite aspect of this product?
The capability to allow exchange of messages and conduct online meeting effectively.
What do you dislike most about this product?
The tool sometimes is slow but overall it is always effective.
What recommendations would you give to someone considering this product?
Zoom is very effective in conducting online meetings. We have used it to conduct our departmental meeting effectively and I highly recommends it.
Pros
- Helps Innovate
- Caring
- Respectful
- Altruistic
Please tell us why you think this review should be flagged.
Jennifer C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
Simple and extremely useful.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom makes connecting to others during these trying times extremely simple.
What is your favorite aspect of this product?
How easy it is to use/ teach others.
What do you dislike most about this product?
The security is easily breached.
What recommendations would you give to someone considering this product?
I recommend sharing with others so everyone stays connected.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2020
Market Leader
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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