Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Alexander C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Easy to use, affordable options

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Ability to copy your own invite link to your personal meeting room

What is your favorite aspect of this product?

Unmute by holding down space bar, slight touch up feature in video settings

What do you dislike most about this product?

Creation of new meeting can be confusing to understand as it differs so greatly from competitor products. Not intuitive.

What recommendations would you give to someone considering this product?

Customise to your own needs in the settings - there are a lot more options available than you might think

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Respectful

Cons

  • Security Frustrates

Aaron W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Easy and it Just Works!

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It has been very reliable for us. Consistently clear meetings.

What is your favorite aspect of this product?

The participant controls are quite robust. You have lots of options.

What do you dislike most about this product?

I wish the audio controls were more intuitive and easier to access.

What recommendations would you give to someone considering this product?

It works great. Buy and use with confidence.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Abdul (Alex) H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Fantastic product easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

This is great product becasue this is cheap and every one has access to this,

What is your favorite aspect of this product?

functionaility of this product, Using from cell phone and Laptop

What do you dislike most about this product?

Nothing, Infront of me this is perfect product

What recommendations would you give to someone considering this product?

Go for it, best product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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