What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Alexander C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2020
Easy to use, affordable options
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ability to copy your own invite link to your personal meeting room
What is your favorite aspect of this product?
Unmute by holding down space bar, slight touch up feature in video settings
What do you dislike most about this product?
Creation of new meeting can be confusing to understand as it differs so greatly from competitor products. Not intuitive.
What recommendations would you give to someone considering this product?
Customise to your own needs in the settings - there are a lot more options available than you might think
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Respectful
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
Aaron W.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
Easy and it Just Works!
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has been very reliable for us. Consistently clear meetings.
What is your favorite aspect of this product?
The participant controls are quite robust. You have lots of options.
What do you dislike most about this product?
I wish the audio controls were more intuitive and easier to access.
What recommendations would you give to someone considering this product?
It works great. Buy and use with confidence.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Abdul (Alex) H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2020
Fantastic product easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
This is great product becasue this is cheap and every one has access to this,
What is your favorite aspect of this product?
functionaility of this product, Using from cell phone and Laptop
What do you dislike most about this product?
Nothing, Infront of me this is perfect product
What recommendations would you give to someone considering this product?
Go for it, best product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.