What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Alisson L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2020
Essential platform in times of quarantine
Likeliness to Recommend
What differentiates Zoom from other similar products?
Unlike many video calling software this is simpler to use from a school to business solution. Because of the quarantine, they have been looking for a more practical solution than Skype to be able to have a space where more than 300 people can enter a video conference and Zoom has been able to fulfill that requirement. Also Zoom is excellent with regard to video quality when you have a bad internet connection.
What is your favorite aspect of this product?
-Easy access to meetings. -Control to share screen with an incredible blackboard for live annotations. -Available on any platform. -Accesible price -Very sharp video quality even with poor internet connection. -Easy to share link to enter meetings. -It is not necessary to create an account if you want to enter a meeting by invitation by link.
What do you dislike most about this product?
-Audio problem with bad internet connection. -Mobile interface for the participants is a bit complex and old. -Does not have Voip -It is difficult to know who is speaking when there are many participants (even there is some kind of "miniature of who is speaking but sometimes it is confusing when many are speaking").
What recommendations would you give to someone considering this product?
If you want to hold a large-scale video conference, with a large number of viewers, then Zoom is your ideal solution since it has no connection problems and does not drop performance when there are many participants. The free version allows a certain large number of viewers so if you want to try this it is a good idea. As a meeting solution it is also permissible since it has a security that allows managing the permissions of who may or may not be in the video call.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Irakli G.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
One of the best product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Intuitive and enjoyable interface
What is your favorite aspect of this product?
Any user even if he\she does not have experience of using conferencing application will can install, configure and join to call without helps from IT-technical
What do you dislike most about this product?
I don't have
What recommendations would you give to someone considering this product?
If you need to easy and very intuitive product for conferencing you should use Zoom
Pros
- Effective Service
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Martha S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2020
Secure end-to-end connectivity.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Since I started using Zoom, I consider that its point of difference is located in the effectiveness of communicating more members in a videoconference without causing any type of delay or causing any slowness in the videoconference. Zoom has the ability to support many participants for each video conference, and the fluidity with which it does so is surprising, because many other platforms only support a minimal capacity of participants.
What is your favorite aspect of this product?
The feature that I liked the most about Zoom is that with this platform I can have access to videoconferences with a quality higher than 1080p, which helps me a lot to be able to see all the public with whom I am connected on the network. In addition, another of the factors that I liked the most about Zoom is that it has perfect messaging, which allows you to send direct messages, group messages or messages within the videoconference, something that undoubtedly supplements consistent communication.
What do you dislike most about this product?
Currently the web version of Zoom Meetings allows video conferencing with a similar experience to the computer version, however, the video quality and audio quality obtained through the web version is not very good. I do not consider this to be a negative factor for us, because in most cases we use its version for computers and the version for mobile phones, I only consider that it is a factor that should be improved in order to have a better experience in its web version.
What recommendations would you give to someone considering this product?
The main reason that I would be encouraged to recommend Zoom Meetings to any company is that this platform offers communication without drops, it is fantastic to be able to have a video conference without any delay or interruption during the communication process, in addition, Zoom Meetings provides connectivity instantly, regardless of the person's location, offers secure end-to-end connectivity and provides excellent chat communication.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.