Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Neha P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Zoom for all communication needs

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It offers wide variety of communication features.

What is your favorite aspect of this product?

It has the capability to accept many people to communicate at the same time saving a lot of time.

What do you dislike most about this product?

Nothing I have experienced negative from this platform.

What recommendations would you give to someone considering this product?

I highly recommend this platform as the best online video communication.

Pros

  • Reliable
  • Inspires Innovation
  • Respectful
  • Altruistic

Emily T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2020

Zoom for communication

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It can allow many people to organize online meeting at a go.

What is your favorite aspect of this product?

It has clear features and very reliable in communication.

What do you dislike most about this product?

Nothing everything works well.

What recommendations would you give to someone considering this product?

I totally recommend this tool to any business organization for communication.

Pros

  • Unique Features
  • Caring
  • Respectful
  • Acts with Integrity

Nixon H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2020

Excellent communication platform in organization

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It offers wide range of features like accepting many people to organize meeting at a time.

What is your favorite aspect of this product?

We can organize departmental meetings effectively in our organization.

What do you dislike most about this product?

Nothing I can dislike in this platform it works perfectly.

What recommendations would you give to someone considering this product?

I highly recommend the use of this tool for effective communication.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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