Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Austin L.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Fantastic communication product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is the most effective online communication product I have come across.

What is your favorite aspect of this product?

It offers clear face to face communication channel that can be effectively used for any online meeting.

What do you dislike most about this product?

Zoom has been performing effectively since I started using it in our company.

What recommendations would you give to someone considering this product?

For great online communication to take place effectively I highly recommend Zoom.

Pros

  • Helps Innovate
  • Unique Features
  • Inspires Innovation
  • Caring

Carl V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

The amazing functionality of conferencing

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom allows you to make conferences or meetings online with great ease of use and also offers you different functions while you are using this incredible tool

What is your favorite aspect of this product?

I like the tool more than anything for its easy use and simplicity

What do you dislike most about this product?

I do not like the security that this tool has and that other people who are not from your group enter the live chat

What recommendations would you give to someone considering this product?

I highly recommend Zoom is the perfect tool to make online meetings or video calls easily and also has a wide variety of functions such as filters and backgrounds

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

victor t.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

interact with people thanks to Zoom.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom, unlike other tools, is very easy to install and use, the characteristics are more outstanding, it has a very high image resolution, it is possible to create a video conference and the audio quality is very outstanding, it is possible to share files and it allows us access a virtual whiteboard, this platform is very spectacular.

What is your favorite aspect of this product?

The feature that I like the most about Zoom is the image quality and the speed of connection, it is very easy to make a video call and I can give it the use I want. I can interact with clients, friends or family from anywhere in the world.

What do you dislike most about this product?

I love everything because I am satisfied with your services. now I can connect from wherever I want and with whom I want to make video conference.

What recommendations would you give to someone considering this product?

Zoom is very useful for all types of companies, in these times it is necessary to be connected with people and Zoom facilitates this task, it works for companies and for people who want to make videoconferences or individual video calls. I recommend this tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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