Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3266 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Aryendra P.

Role: Student Academic
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Zoom: The Current Market King!!

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Its integrity, its spectrum of features and the broad usability increases its chances of acquiring the most of the market.

What is your favorite aspect of this product?

A meeting can be separated into rooms and can be reunited again, that's actually very important and fun thing.

What do you dislike most about this product?

The lag which takes place in starting a meeting is what sometimes disappoints. apart from this, the UI/UX also needs to be worked upon more.

What recommendations would you give to someone considering this product?

If you're looking for a stable product with excellent administrative controls and systems, Zoom is the best in market and will be a total perfect fit.

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Saves Time

Cons

Vendor Friendly Policies
Inhibits Innovation
Less Performance Enhancing

Rosy O.

Role: Finance
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Reliable performances.Compatible on any device.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom is the most interactive and user friendly software for conference nowadays. The software allows business to auto record meeting, integrate calendar apps, connecting with clients and colleagues without any lags or technical issues. Compared to the other software there is the possibility of adding up to 500 participants to the call. It's available in any platform. Also from a pricing point of you for what Zoom offers, compared to the other software for conferences, is much more convenient especially considering the premium plans.

What is your favorite aspect of this product?

My favorite aspects of Zoom are the session recording, Screen sharing, Virtual meetings with HD video and audio.

What do you dislike most about this product?

there is some concern about Security. A few businesses do not use anymore Zoom for this reason.

What recommendations would you give to someone considering this product?

Zoom offers the best performance for virtual meetings just having a good internet line. It has an impressive performance and stability using lots of features that make this software unique compared to the competition. Ideal solution for big businesses that organize crowed virtual meetings (Zoom allows up to 600 participants). The interface is also simple and the recording capability is quite impressive too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Luke S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Reliable video conference tool for business

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom provides high-quality, reliable video in rural areas and locations with low bandwidth. Even in extremely rural areas with no internet, Zoom delivered reliable connections over satellite. Even in the most troublesome locations, Zoom works really well and doesn’t create latency or echo problems inside the systems.

What is your favorite aspect of this product?

I like that the audio and video calls work well in low- bandwidth situation. It has the best connection and is a video conference tool that grows with us. The ease of use and joining of meetings really excited us when using Zoom. We are now able to hold online meetings with Zoom frequently.

What do you dislike most about this product?

Zoom works perfectly as expected and i have not had any setbacks with the software.

What recommendations would you give to someone considering this product?

Achieving greater business results is easy while using Zoom. It saves our time and money. It allows us to communicate with anyone on any device around the world. I would recommend it to any business looking for a video conference solution that will help them attain greater productivity and successful online meetings.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Aryendra P.

Zoom: The Current Market King!!

Likeliness to Recommend

Pros

Cons

Rosy O.

Reliable performances.Compatible on any device.

Likeliness to Recommend

Pros

Luke S.

Reliable video conference tool for business

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support