Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3266 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Tory R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Zoom: Best Video Conferencing Platform!

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom is easy to use and you can host meetings and virtual events where you can track attendees and duration of the time they attended the virtual event which is extremely beneficial.

What is your favorite aspect of this product?

It’s easy to use and extremely reliable. You can always count on Zoom.

What do you dislike most about this product?

There is nothing I specifically dislike.

What recommendations would you give to someone considering this product?

Explore online all of the different facets of Zoom. There are several features that are hidden gems waiting to be discovered.

Pros

Saves Time
Helps Innovate
Reliable
Performance Enhancing

Cons

Less Friendly Negotiation

Jack M.

Role: Human Resources
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Customizable video conferencing tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

The big difference that Zoom has with other similar tools is its great customization capacity since many changes can be made, such as being able to adjust the resolution of the light so that it looks light or dark, until being able to add animations while they are in a video conference, this type of things makes it really unique.

What is your favorite aspect of this product?

One of the many useful features that this collaboration tool has is that it allows me to create discussion forums where each of the members can contribute new ideas about the issues that are being raised and in this way debate which would be the best option to implement on upcoming projects and events. I also find the application on the phone very useful as sometimes we cannot get to the office on time and we can easily join the video conference from the application.

What do you dislike most about this product?

One of the negative aspects of this tool is that sometimes the image freezes, this can be due to various reasons, the internet is slow or there are many people in the room, this could generate some kind of slowdown towards the application system or the website.

What recommendations would you give to someone considering this product?

It is a very good alternative for medium and large companies since the price can be a bit expensive for some people, and it is important that the needs of the company be evaluated to acquire a plan that meets their work objectives.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Abhinay B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Its such pleasure to use the app. Very simple UI

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

this app comes with simple UI, any new user can find it easy to work with the help of zoom.

What is your favorite aspect of this product?

Conferencing audio\video\Screen Sharing everything works effortlessly on the app.

What do you dislike most about this product?

Almost nothing except for the limit per meeting.

What recommendations would you give to someone considering this product?

I would say explore all the products available carefully and make a decision on purchase. As it really has to be a through estimation of features you require.

Pros

Performance Enhancing
Effective Service
Saves Time
Helps Innovate

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Tory R.

Zoom: Best Video Conferencing Platform!

Likeliness to Recommend

Pros

Cons

Jack M.

Customizable video conferencing tool

Likeliness to Recommend

Pros

Abhinay B.

Its such pleasure to use the app. Very simple UI

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support