Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Somya J.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Genuine Video Confrencing and secure Communication

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom provides inbuilt speaker and messaging chat for communicating personally to one person. Zoom also provides high definition video and audio confrencing with support of large meetings.

What is your favorite aspect of this product?

as a participant or host , we can share our screens allowing for better presentation and we can easily record locally for playback .

What do you dislike most about this product?

zoom lags so high with low or slowers internet connection and require more time to get fix.

What recommendations would you give to someone considering this product?

zoom comes with full features ios and android support as well for participating in the meetings which help in taking attending seminars , lectures from anywhere . also zoom provides secure video confrencing .

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Role: Student Academic
  • Industry: Education
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Jul 2024

Easy but pricy

Likeliness to Recommend

5 /10

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

Alison G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Very easy to use Great product to meet people

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It's so easy to use and great when you have a large audience

What is your favorite aspect of this product?

Screen share

What do you dislike most about this product?

Nothing is to dislike

What recommendations would you give to someone considering this product?

I would suggest they try it and play around with things to make it work for them

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Most Popular Zoom Comparisons