What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Maulana A.
- Role: Consultant
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Aug 2024
Wellknown webinar app in my businessmate
Likeliness to Recommend
What differentiates Zoom from other similar products?
Wellknown app for webinar
What is your favorite aspect of this product?
Sharescreen
What do you dislike most about this product?
Install software to use
What recommendations would you give to someone considering this product?
Wellknown app for webinar in my country
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Kimberly W.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2024
Let’s me meet client virtually.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Been around for years
What is your favorite aspect of this product?
Screen share
What do you dislike most about this product?
Learning curve for use
What recommendations would you give to someone considering this product?
Free version is great for beginners
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Vendor Friendly Policies
- Less Fair
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Michael B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Aug 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Constant improvement.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Price when adding features like "large meeting"
What recommendations would you give to someone considering this product?
You can't go wrong using Zoom
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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