Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3261 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

David F.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

The gold standard for virtual meetings

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Ease of use and vide range of interconnection and device options. No user explanation required.

What is your favorite aspect of this product?

Simplicity in connection and logical UI for even novice users.

What do you dislike most about this product?

Their in office business practices are odd to me. They specialize in virtual meetings and require all employees to work in office.

What recommendations would you give to someone considering this product?

They are the gold standard for virtual meetings and conferencing.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Muttahir B.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Best Virtual Meeting Organizer

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The interface is user-friendly and intuitive, making it easy for people to navigate and use without much training. It integrates well with other tools and platforms, such as Slack, Microsoft Office, and Google Workspace, which helps streamline workflows.

What is your favorite aspect of this product?

Zoom is easy to use and allows people to connect, meet, and have discussions from anywhere in the world. It's great to be able to voice call, share your screen, and provide significant demos to big groups of people. I also appreciate that Zoom provides the easiest-to-use interface for the other call participants. Zoom consistently functions well when one of the attendees has to share their screen or face. I've seen that other video conferencing apps have trouble with this as well, and the host is typically left having to figure out how to let someone else share their screen.

What do you dislike most about this product?

One thing I don't like about Zoom Workplace is that, especially for novice users, the sheer amount of capabilities offered can occasionally feel overwhelming. There may be a bit of a learning curve as it takes some time to navigate and comprehend every option. Updates might also momentarily interfere with workflows while users become used to new features or interfaces. Although the platform is generally dependable, there have been occasions when connectivity problems or variations in video quality have occurred, which can be annoying during crucial meetings.

What recommendations would you give to someone considering this product?

Highly Recommended for smooth connectivity and best audio/video quality.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vinay B.

Role: Vendor Management
Industry: Manufacturing
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Aug 2024

Value for money product

Likeliness to Recommend

6 /10

What differentiates Zoom from other similar products?

Value for money

What is your favorite aspect of this product?

Different features

What do you dislike most about this product?

Call get disconnect after specific time

What recommendations would you give to someone considering this product?

Value for money

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

David F.

The gold standard for virtual meetings

Likeliness to Recommend

Pros

Muttahir B.

Best Virtual Meeting Organizer

Likeliness to Recommend

Pros

Vinay B.

Value for money product

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support