Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Agatha A.

  • Role: Operations
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Zoom is easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom mobile App for meeting doesn't consume more data and bandwidth and tool has good quality for both audio and video

What is your favorite aspect of this product?

I like the overall pricing of Zoom and the user management module which gives enough privileges to the admin with the ability to add and remove users

What do you dislike most about this product?

It would become too slow to load when connected to vPN

What recommendations would you give to someone considering this product?

For larger professional meetings, zoom is the first solution to consider

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Siva Sankar C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

More features with minimal cost and better UI

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

User-Friendly Interface: Zoom is appreciated for its simplicity hence participants do not experience breakages or difficulties when joining meetings. High Video and Audio Quality: It delivers a counstant quality video and audio streams irrespective of using low bandwidth connection. Breakout Rooms: Zoom as a communication application offers today one of the best breakout room services where the host can divide people into subgroups, convenient when holding workshops, classes, or team meetings.

What is your favorite aspect of this product?

Breakout Rooms and Polling: The opportunity to divide the participants into many subgroups and hold polls makes Zoom very effective for online learning or training. Reliable Connection: The steadiness and predictable reliability of the platform and experience, in general, when dealing with a large number of participants is a strength of Zoom that makes the meeting experience better.

What do you dislike most about this product?

Security Concerns: Earlier this year, the app suffered from several security and privacy problems, like “Zoombombing,’ making some people skeptical. However, it is still something that one has to look out for though Zoom has made improvements in the past years. Time Limit on Free Plan: It might be an inconvenience for the customers who want to have long online conferences because the free version allows only 40 minutes of the group meetings and then asks to upgrade to the paid version.

What recommendations would you give to someone considering this product?

Evaluate Your Needs: The number of people that will be joining as well as the options you’re likely to require such as breakout rooms, recording, webinar options will help make the choice on which plan to choose. Test the Free Version: If that does not suffice, pay for it and update to the paid version of the application to get more features. Check Integration Options: If you utilise other productivity applications make sure that Zoom works with them in harmony to improve productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Includes Product Enhancements

Romalio W.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

I have used lots of products but I didn’t got never before like this. Budget friendly

What is your favorite aspect of this product?

In my opinion as i said I didn’t got never before like this so you can attendant any meeting from any where you want.

What do you dislike most about this product?

Nothing dislikes

What recommendations would you give to someone considering this product?

If you are unable to work from your office and you have to attend an urgent meeting you can attend it from any where

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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