Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Susmita B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic Product!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom provides robust security options including: Waiting Rooms: Hosts can control who enters the meeting. Password Protection: Meetings can be secured with passwords. Participant Controls: Hosts can mute participants or suspend activities if necessary

What is your favorite aspect of this product?

Breakout Rooms: Hosts can create separate sessions for smaller group discussions, allowing for more focused collaboration. Also, Smart Recording. This feature organizes meeting recordings into chapters with highlighted summaries, making it easier for users to review important content without watching the entire session

What do you dislike most about this product?

Value for Money: Some believe that the cost does not justify the service, especially when considering the technical issues and customer support challenges they face, Several users express frustration over Zoom’s pricing model. Additional Costs: Users feel burdened by the need to purchase multiple licenses Pricing structure can be better. Customer Support Issues - Many users report significant dissatisfaction with Zoom's customer service. Common complaints include: Long Wait Times: Customers often face extended wait times to reach support agents, leading to frustration and u

What recommendations would you give to someone considering this product?

Password protect your meetings. Authenticate users. Lock down your meeting. Turn off participant screen sharing. Use waiting rooms. Avoid file sharing. Integrate Zoom with tools you already use. Use the automatic mute setting. Record your meetings. Use a virtual background. Use breakout rooms. Use Noice Cancellation Software.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Vishnu Vardhan K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Oct 2024

A wide features with zoom cloud .

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The zoom provides cloud storage with its product and it enables many features for the end user as well as administrator. The security provides by zoom is top notch .

What is your favorite aspect of this product?

Zoom gives many features one of my favourite feature is zoom enables rooms for queueing the participants and enables easy process for administrators.

What do you dislike most about this product?

The UI of zoom is not much user friendly compared to other products and onboarding process for zoom is complex.

What recommendations would you give to someone considering this product?

The zoom has many capabilities to fit for the large size organizations which helps your people to customize using administrative privileges and also enables fast and secured messaging, video conferences.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Security Protects

Eric Q.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Why Zoom is My Go-To

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Honestly, I’d say the simplicity of Zoom's user interface sets it apart. It’s like they took all the complexities of virtual meetings and boiled them down to the basics

What is your favorite aspect of this product?

I’ve been on countless calls where I thought for sure the audio would lag or the video would freeze, but Zoom always pulls through.

What do you dislike most about this product?

For the chat, It could use a more organized thread-based chat, like Slack's approach.

What recommendations would you give to someone considering this product?

Don’t forget to use the background blurring feature—it’s a lifesaver when you’re working from less-than-ideal spots.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Client's Interest First

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