What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Susmita B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
Fantastic Product!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides robust security options including: Waiting Rooms: Hosts can control who enters the meeting. Password Protection: Meetings can be secured with passwords. Participant Controls: Hosts can mute participants or suspend activities if necessary
What is your favorite aspect of this product?
Breakout Rooms: Hosts can create separate sessions for smaller group discussions, allowing for more focused collaboration. Also, Smart Recording. This feature organizes meeting recordings into chapters with highlighted summaries, making it easier for users to review important content without watching the entire session
What do you dislike most about this product?
Value for Money: Some believe that the cost does not justify the service, especially when considering the technical issues and customer support challenges they face, Several users express frustration over Zoom’s pricing model. Additional Costs: Users feel burdened by the need to purchase multiple licenses Pricing structure can be better. Customer Support Issues - Many users report significant dissatisfaction with Zoom's customer service. Common complaints include: Long Wait Times: Customers often face extended wait times to reach support agents, leading to frustration and u
What recommendations would you give to someone considering this product?
Password protect your meetings. Authenticate users. Lock down your meeting. Turn off participant screen sharing. Use waiting rooms. Avoid file sharing. Integrate Zoom with tools you already use. Use the automatic mute setting. Record your meetings. Use a virtual background. Use breakout rooms. Use Noice Cancellation Software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Vishnu Vardhan K.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Oct 2024
A wide features with zoom cloud .
Likeliness to Recommend
What differentiates Zoom from other similar products?
The zoom provides cloud storage with its product and it enables many features for the end user as well as administrator. The security provides by zoom is top notch .
What is your favorite aspect of this product?
Zoom gives many features one of my favourite feature is zoom enables rooms for queueing the participants and enables easy process for administrators.
What do you dislike most about this product?
The UI of zoom is not much user friendly compared to other products and onboarding process for zoom is complex.
What recommendations would you give to someone considering this product?
The zoom has many capabilities to fit for the large size organizations which helps your people to customize using administrative privileges and also enables fast and secured messaging, video conferences.
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Security Protects
Please tell us why you think this review should be flagged.
Eric Q.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Oct 2024
Why Zoom is My Go-To
Likeliness to Recommend
What differentiates Zoom from other similar products?
Honestly, I’d say the simplicity of Zoom's user interface sets it apart. It’s like they took all the complexities of virtual meetings and boiled them down to the basics
What is your favorite aspect of this product?
I’ve been on countless calls where I thought for sure the audio would lag or the video would freeze, but Zoom always pulls through.
What do you dislike most about this product?
For the chat, It could use a more organized thread-based chat, like Slack's approach.
What recommendations would you give to someone considering this product?
Don’t forget to use the background blurring feature—it’s a lifesaver when you’re working from less-than-ideal spots.
Pros
- Enables Productivity
- Effective Service
- Caring
- Client's Interest First
Please tell us why you think this review should be flagged.
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