Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Shubham S.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Super!! The Best feature is recording the screen

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom Free plan has other's paid features

What is your favorite aspect of this product?

It Provides Board Functionality In live meeting. So that We can easily use pen to describe our ideas

What do you dislike most about this product?

There Must be good UI design For Meeting room where Every participate Stands

What recommendations would you give to someone considering this product?

I will definitely say, Start with free plan Without thinking

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ranjan S.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom stands out for its user-friendly interface, reliability, extensive feature set including virtual backgrounds and breakout rooms, scalability for large meetings, and cross-platform compatibility.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its reliability. It consistently delivers stable connections and high-quality audio and video, making virtual meetings smooth and efficient.

What do you dislike most about this product?

One aspect of Zoom that could be improved is its security measures. While Zoom has made strides in addressing security concerns, occasional vulnerabilities have surfaced, highlighting the need for continued vigilance in this area.

What recommendations would you give to someone considering this product?

If you're considering Zoom, I'd recommend evaluating its features in comparison to your specific needs. Ensure that the platform offers the functionalities essential for your meetings, such as breakout rooms, screen sharing, and recording capabilities. Additionally, consider the size of your meetings and whether Zoom's scalability meets your requirements. Lastly, prioritize security by familiarizing yourself with Zoom's security settings and implementing best practices to safeguard your meetings.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Security Frustrates
  • Commodity Features
  • Less Effective Service

Siva kumar A.

  • Role: Operations
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Great meeting platform

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom stands out from other similar products due to its user-friendly interface, reliable performance, and robust features like breakout rooms, screen sharing, and virtual backgrounds. Its scalability, cross-platform compatibility, and strong security measures also contribute to its popularity among individuals and businesses alike.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its simplicity and ease of use. It makes connecting with others effortless, whether it's for a quick one-on-one chat or a large virtual meeting. Plus, the ability to customize settings and use features like virtual backgrounds adds a fun element to the experience.

What do you dislike most about this product?

Nothing, All is fine

What recommendations would you give to someone considering this product?

In a bustling city where time is precious, a group of friends found solace in their weekly ritual: Zoom game nights. Each Friday, they gathered virtually, armed with laughter and a shared love for competition. From classic board games to virtual trivia challenges, they navigated through pixelated landscapes, their camaraderie transcending digital barriers. As dice rolled and cards were dealt, their screens became portals to endless fun and connection. In this virtual realm, distance melted away, leaving only the joy of shared moments and the thrill of victory.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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