Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3275 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Lucy K.

Role: Information Technology
Industry: Biotechnology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

It is easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is convenient

What is your favorite aspect of this product?

Accommodates very many people in a meeting

What do you dislike most about this product?

You have to pay to access Prenium services

What recommendations would you give to someone considering this product?

Purchase this product

Pros

Helps Innovate
Effective Service
Saves Time
Generous Negotitation

JERRINE J.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Its quick and clear voice capability , it has large space to withstand long meetings and screen sharing capabilities

What is your favorite aspect of this product?

1) Speed 2) screen sharing capabilities

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Increase bigger file sharing capabilities

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sourav B.

Role: Sales Marketing
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

The must have video conferencing application

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The extents of features that zoom provide is not very much unqiue but the way its get implemented with all our service is really commendable and also the zoom features of whiteboard is what i really like the most beacuse it works so smooth and very much helpful in online meeting, as with out this feature my meeting are not worth it

What is your favorite aspect of this product?

The most favourite part of zoom video conferencing is the whiteboard features which saves us a lot of time and also help us to describe complex in easy to our clients and they too loved them , as many time this features help us to crack deals and alo other feature like video and audio conferencing work seamless and we never face any quality issue till now.

What do you dislike most about this product?

Although its a great product but still some of it features get stuck sometime like the file sharinf features doesnot work some time and also the video and audio quality can't get auto adapt with the data speed and gef stuck sometime but its okay as it happen very rarely.

What recommendations would you give to someone considering this product?

I would definitely recommend zoom to very working professional out there who has to do lot of online meeting and want to showcase his productivity and want to present his idea in the most simplest way possible and once someone start using it , he will get addicted to tits simplistic interface with tons of features

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Efficient Service

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Lucy K.

It is easy to use

Likeliness to Recommend

Pros

JERRINE J.

Fantastic product

Likeliness to Recommend

Pros

Sourav B.

The must have video conferencing application

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support