Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Vendor Support

80

Zoom Reviews

flavia l.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Zoom, connects you more effectively.

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

ZOOM is a powerful video conferencing tool which fulfills its main role as other applications to create a direct audiovisual connection between personnel who are at a distance, Zoom differs from other special video conferencing applications that makes it very easy to use which does not You need any kind of tutorial or course to implement it, this software offers great differences to the user, that's why my company has chosen to use this software to hold video conferences.

What is your favorite aspect of this product?

This excellent tool has been very useful for my work group, allowing safe and productive virtual workspaces. It presents us with many forms.To join a call, your meeting setup options are simple and easy to use. Also the different virtual funds.

What do you dislike most about this product?

Thanks to ZOOM my company has obtained a high level of growth in organization, service and greater efficiency and productivity. Sometimes the signal is a little slow, but it is due to the internet, from the rest everything it offers is excellent.

What recommendations would you give to someone considering this product?

I will continue to use ZOOM in my company since it brings many advantages to the progress of it since it allows us to have meetings under the same language, it has good characteristics and it is easy to use producing good communication. Try it you will not regret it

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Dioneiber M.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

The best conference software

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

As I just mentioned, one of the differences is that zoom does not have the security system of the fingerprint sensor like other programs, also a notable difference of Zoom is that it has great optimization, a good autonomy of video quality together, giving me a comfortable experience unlike other software.

What is your favorite aspect of this product?

Zoom has been for me throughout this time the best tool for conferences, I really like its interface, as well as its excellent optimization since, despite the fact that sometimes it has a bad internet connection, it gives me excellent audio quality and video as it also allows me to share the screen very easily, I can also share links, images, files among other things, Zoom has given me an excellent experience, especially in this quarantine, which is when I use this tool the most.

What do you dislike most about this product?

Honestly, zoom has not witnessed problems using this tool, thanks to the fact that it has constant updates and is always properly maintained, therefore I have no complaints or negative comments about it.

What recommendations would you give to someone considering this product?

If you want to use a complete tool, to share your presentations in good audiovisual quality, Zoom is the tool you are looking for, since in addition to having good characteristics it is very easy and intuitive the first time you manage it, I can also easily invite your meetings to Your colleagues and not only that, also Zoom is cross-platform, since it is available on computer, website and mobile devices, prove to Zoom that you will not regret it.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Christopher C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Zoom just works well.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Simplicity

What is your favorite aspect of this product?

Sharing backgrounds

What do you dislike most about this product?

Nothing to mention

What recommendations would you give to someone considering this product?

Use it during Nationwide shutdown

Pros

  • Unique Features
  • Respectful
  • Security Protects
  • Reliable

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