What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Alex W.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2020
Screen sharing with Zoom Meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom imposes a high limit of 40 minutes to make a free video call. Call made by Zoom are encrypted, although it doesn't encompass end-to-end encryption.
What is your favorite aspect of this product?
With free account, I am able to get everything encompassed on its capabilities. Live streaming, call recording and presentations are among the best things.
What do you dislike most about this product?
I slightly dislike how i am forced to hang up after 40 minutes while making free video calls.
What recommendations would you give to someone considering this product?
To use Zapier if they want to connect Zoom with multiple internal services.
Pros
- Reliable
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Maria F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2020
Excellent zoom choice for video communication.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from the others for the style of its interface and the quality of the service it offers, the premium version is quite good and accessible, the audio and video quality is quite high, I consider that this is its most differential factor.
What is your favorite aspect of this product?
Today in the market there are many alternatives of platforms for video communication and one of the best in my opinion is ZOOM is an excellent tool for conducting video conferences to online classes through its tool called school space, this application is charming and very popular today for the excellent quality of video calls and conferences that it provides with excellent image stability without having any type of low frequency unless you have network connection problems, zoom I really love it for the fact that you can create a virtual meeting room where you can add more than 50 people, all without losing the quality it offers.
What do you dislike most about this product?
I say this as a recommendation in the Zoom section of "Classroom" it would be great if it integrated a task section, that is, it would have to integrate a hybrid cloud to be able to maintain all the content and obviously have a very good security to protect All the information provided, I only have that by way of constructive criticism.
What recommendations would you give to someone considering this product?
Lately I have had a lot of work and meetings with clients for web development and Zoom has made it much easier for me to communicate with my boss and clients. It should be noted that Zoom is very essential for me since through this platform I can obtain more information about the reactions of the people with whom I have communication, so I get a better interpretation about what they like or don't like about my services. I highly recommend her.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Nathali C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2020
Excellent Software for giving and receiving virtua
Likeliness to Recommend
What differentiates Zoom from other similar products?
ZOOM is unique in its style, In recent months, due to the current situation of Covid-19 Zoom, it has been TOO useful for me, since I teach a series of courses in digital marketing development and I do it in person because I have always trusted in the effectiveness of this style of teaching more than online, but since you have to stay safe I decided to use zoom, a tool that I use for video conferencing and communication in general, now I use it to teach classes and I solved that work problem and I am quite comfortable with the results.
What is your favorite aspect of this product?
The video conference quality offered by zoom is extraordinary, they are stable and of excellent audio and video quality. Particularly I use zoom to teach some courses or marketing development classes, Zoom facilitates the action of giving virtual classes with its option of dedicated video and very similar to a classroom, this type of virtual room is very easy to create, you just follow the steps and that's it, it will give you a link and you will proceed to share it with the students or people who want to receive the course, this platform is very stable, I can also integrate the use of virtual sheets to better explain the topic to be discussed .. I really like this option of Zoom and more in the current day to day that we have to keep ourselves safe.
What do you dislike most about this product?
I have carefully analyzed my experience in Zoom and I have not got any reason why there is something on this platform that I dislike, it is stable, reliable, fluid and safe. Sometimes I have the odd frequency drop, that is, a small obstacle that distorts the image but nothing serious, it has always worked excellently well for me. It is a very good platform with excellent attributes.
What recommendations would you give to someone considering this product?
If you, like mine, need to send information, teach classes or knowledge to a series of people and you are willing to learn about great software and a great platform, then look no further and use zoom, in my opinion it is the best video software market conference.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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