Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Alex W.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Screen sharing with Zoom Meetings

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom imposes a high limit of 40 minutes to make a free video call. Call made by Zoom are encrypted, although it doesn't encompass end-to-end encryption.

What is your favorite aspect of this product?

With free account, I am able to get everything encompassed on its capabilities. Live streaming, call recording and presentations are among the best things.

What do you dislike most about this product?

I slightly dislike how i am forced to hang up after 40 minutes while making free video calls.

What recommendations would you give to someone considering this product?

To use Zapier if they want to connect Zoom with multiple internal services.

Pros

  • Reliable
  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product

Maria F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Excellent zoom choice for video communication.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom differs from the others for the style of its interface and the quality of the service it offers, the premium version is quite good and accessible, the audio and video quality is quite high, I consider that this is its most differential factor.

What is your favorite aspect of this product?

Today in the market there are many alternatives of platforms for video communication and one of the best in my opinion is ZOOM is an excellent tool for conducting video conferences to online classes through its tool called school space, this application is charming and very popular today for the excellent quality of video calls and conferences that it provides with excellent image stability without having any type of low frequency unless you have network connection problems, zoom I really love it for the fact that you can create a virtual meeting room where you can add more than 50 people, all without losing the quality it offers.

What do you dislike most about this product?

I say this as a recommendation in the Zoom section of "Classroom" it would be great if it integrated a task section, that is, it would have to integrate a hybrid cloud to be able to maintain all the content and obviously have a very good security to protect All the information provided, I only have that by way of constructive criticism.

What recommendations would you give to someone considering this product?

Lately I have had a lot of work and meetings with clients for web development and Zoom has made it much easier for me to communicate with my boss and clients. It should be noted that Zoom is very essential for me since through this platform I can obtain more information about the reactions of the people with whom I have communication, so I get a better interpretation about what they like or don't like about my services. I highly recommend her.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Nathali C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Excellent Software for giving and receiving virtua

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

ZOOM is unique in its style, In recent months, due to the current situation of Covid-19 Zoom, it has been TOO useful for me, since I teach a series of courses in digital marketing development and I do it in person because I have always trusted in the effectiveness of this style of teaching more than online, but since you have to stay safe I decided to use zoom, a tool that I use for video conferencing and communication in general, now I use it to teach classes and I solved that work problem and I am quite comfortable with the results.

What is your favorite aspect of this product?

The video conference quality offered by zoom is extraordinary, they are stable and of excellent audio and video quality. Particularly I use zoom to teach some courses or marketing development classes, Zoom facilitates the action of giving virtual classes with its option of dedicated video and very similar to a classroom, this type of virtual room is very easy to create, you just follow the steps and that's it, it will give you a link and you will proceed to share it with the students or people who want to receive the course, this platform is very stable, I can also integrate the use of virtual sheets to better explain the topic to be discussed .. I really like this option of Zoom and more in the current day to day that we have to keep ourselves safe.

What do you dislike most about this product?

I have carefully analyzed my experience in Zoom and I have not got any reason why there is something on this platform that I dislike, it is stable, reliable, fluid and safe. Sometimes I have the odd frequency drop, that is, a small obstacle that distorts the image but nothing serious, it has always worked excellently well for me. It is a very good platform with excellent attributes.

What recommendations would you give to someone considering this product?

If you, like mine, need to send information, teach classes or knowledge to a series of people and you are willing to learn about great software and a great platform, then look no further and use zoom, in my opinion it is the best video software market conference.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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