Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Francis Munyigi N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

sit and just video conference with Zoom.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Ability to communicate for easy, Its functionality .easy to log and clear vision.

What is your favorite aspect of this product?

video conferencing.

What do you dislike most about this product?

sound need to be somehow to be enhanced.

What recommendations would you give to someone considering this product?

If you are in need of a clear simple software for a conference when you are far apart and need to deliberate something .look no further just go for Zoom.and life is good.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kelly W.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

A great video conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

I've used a few different video conferencing programs this has been my favorite, highly recommend. It's easy to start, end or record a call even through mobile devices. You can have a fixed URL for initiating a meeting by creating your own unique link through your phone number

What is your favorite aspect of this product?

This product is great. I rarely have issues with connectivity, not being able to see/ hear, etc. My video conferences are always smooth and seamless. Also, the call quality and video quality are fabulous in Zoom.

What do you dislike most about this product?

The only complaint I can think of is the way recurring meetings show up in the schedule. Zoom is not able to filter for recurring meetings to show up in today view which has resulted in double booking at times.

What recommendations would you give to someone considering this product?

Super easy to use, and very user-friendly. I did not have to go through any training to use this software. I just picked it up myself. This is the easiest and most intuitive communication tool I have used. You can save your recordings on the cloud with the click of a button, and easily share the link with others.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Saves Time

Shellie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great tool for conducting meetings remotely!

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

The integration with MS Outlook

What is your favorite aspect of this product?

I can schedule a Zoom meeting from inside Outlook

What do you dislike most about this product?

Sometimes the meetings don't get added to my calendar

What recommendations would you give to someone considering this product?

It's a great tool to keep remote team connected.

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