Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Gina R.

  • Role: Finance
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jul 2020

Excellent Tool for educational applications

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Simplicity, quality

What is your favorite aspect of this product?

Effective tool for teaching

What do you dislike most about this product?

Nothing at this time

What recommendations would you give to someone considering this product?

Consider all possible uses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

User-friendly video conference solution

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is more user friendly with robust features like screensharing,high -resolution,chat and gallery for many users.It is easy to use,flexible and stable video conference solution.

What is your favorite aspect of this product?

The learning curve is hort thanks to the user interface of the platfrom that is user friendly.It is alos easy to share links to join meetings.It has made it a smooth process to schedule events and even exporting calenders used to invite guests.During video conference i can invite more than ten participants without all of us losing quality of the video.

What do you dislike most about this product?

It rquires a stable interent connection to maintain calls during meeting.

What recommendations would you give to someone considering this product?

Zoom is suitable for companies that regurally communicate with clients or hold meeting remotely frequently.It supports both large and small teams and a powerful tool to communicate during Covid-19.

Pros

  • Efficient Service
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Edger L.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Zooming video calls to optimal with Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom has tablet, mobile and PC capabilities. It's all free to sign up and start undertaking tasks with it.

What is your favorite aspect of this product?

The way it was easy to implement and use was the first thing to like about Zoom. Availability of the free version is another best thing that I give kudos.

What do you dislike most about this product?

Disconnecting video calls after 40 minutes is what I really dislike, for the free version.

What recommendations would you give to someone considering this product?

To be considerate on both the source of the finance and the video conferencing requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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