Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3259 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Adrienne T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

I Love Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom seems to be the one all of my vendors are using

What is your favorite aspect of this product?

Ease of use when having virtual meetings

What do you dislike most about this product?

I have no complaints about the product

What recommendations would you give to someone considering this product?

Funcctionality , ease of use but I am not certain of the cost. That is not my area

Pros

Effective Service
Helps Innovate
Continually Improving Product
Reliable

Amy M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Makes Demo / Sales Call Much Easier

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is a much better user experience both for the prospect and the sales person. Its just much easier to connect and to share screen, etc. Also, the Outlook calendar integration is a huge plus!

What is your favorite aspect of this product?

I like having a personal zoom room, so I don't have to create meetings ahead of time.

What do you dislike most about this product?

Would like to have an easier way to assign permanent co-hosts to every users account.

What recommendations would you give to someone considering this product?

I am very happy with Zoom, since we made the switch from GoToMeeting/GoToWebinar. The control panel is much cleaner, the Outlook and Calendly integrations and the basic quality of the screensharing make it a winner for us.

Pros

Helps Innovate
Over Delivered
Transparent
Includes Product Enhancements

Cons

Less Performance Enhancing
Commodity Features
Leverages Incumbent Status

Edwin L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

An essential software for video conferencing.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

A notable difference with respect to Zoom is the essence of the service that is designed in relation to its customers, since the services offered on the platform offer a high capacity to serve a number of users in an efficient way, as well as at the time Managing all communication processes from video, sound and messages in a friendly way allows participants, especially new ones who are entering the conference, to participate without any inconvenience.

What is your favorite aspect of this product?

I really like the interface, its security and simplified access, it offers a user community and a documentation that makes the process very simple in terms of usability and capacity, the plans it offers are good, as well as its free version for those who want to take advantage the potentiality of the basic functions without any inconvenience, however at the company level paid functions are ideal for social collaboration and more in these times that remote work has become an essential part in companies specifically those of technology to be able to adequately cover all its production and improvement of services to its customers.

What do you dislike most about this product?

So far I have not found any inconvenience in relation to the use of the services of this software, rather it has given my team a good experience.

What recommendations would you give to someone considering this product?

Very good product and that has a good reputation in the markets, being the most used today both companies and individual users, because Zoom has the ability to gather a large public and share information with the highest possible quality, being used in different teams of your preference is the mobile, laptop or desktop PC without losing its original capabilities.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Saves Time

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Adrienne T.

I Love Zoom

Likeliness to Recommend

Pros

Amy M.

Makes Demo / Sales Call Much Easier

Likeliness to Recommend

Pros

Cons

Edwin L.

An essential software for video conferencing.

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support