Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.0 /10

3267 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Arya K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Very user friendly & completes the task with ease!

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom is not necessarily the first video conferencing program however it is a suitable one for use in a professional setting. I feel like it is more secure than others due to each meeting having a unique ID as well as the host being able to control who can actually attend.

What is your favorite aspect of this product?

The host being able to control who is speaking, has the option to remove someone without any difficulties. It is also very user friendly so it is simple for the average person to use which makes it so helpful since we are very highly reliant on zoom for meetings with clients.

What do you dislike most about this product?

I would like to see an improvement on the transcribing feature. It is sufficient but definitely could use an improvement on how accurate it is. Maybe some implementing of AI could help make this process easier and to deliver more accurate transcriptions.

What recommendations would you give to someone considering this product?

That Zoom can easily be implemented into your company and web conferencing needs. It provides a very simple platform that will not take a long time to train employees on. With it's simple features you can feel confident that your employees can easily use it.

Pros

Enables Productivity
Helps Innovate
Reliable
Trustworthy

Cons

Slower Product Innovation
Commodity Features
Under Delivered

Raymond M.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Awesome free and reliable !! Try zoom today !!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is free to use and has an amazing ability to connect anywhere

What is your favorite aspect of this product?

It's reliability for sure

What do you dislike most about this product?

It will get fuzzy if there are allot of people on the line at once

What recommendations would you give to someone considering this product?

Try it you won't regret it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maria kemi W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Zoom gets the job done for me.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom's recent Clips plus feature is a standout feature which differentiates it from similar products. I use Zoom's clip plus functionality to record and edit my video meetings on Zoom without leaving the Zoom interface. I am able to cut out parts of my recorded video meetings and even add overlay to transcriptions on the edited video clips when necessary.

What is your favorite aspect of this product?

It is easy to use and this makes it an ideal software for I and my team's video conferencing needs. All I need to do when inviting a person to join my video conferencing needs is to share the meeting web-link with them, allowing them to join my meetings without needing to first create an account.

What do you dislike most about this product?

Although Zoom has provisions for automated translations and captions, its captions are powered by AI (artificial intelligence ) , therefore making its translations and captions not accurate or reliable.

What recommendations would you give to someone considering this product?

Although, Zoom used to be primarily a video conferencing software at the beginning, it has now evolved into a full collaboration suite with fully-featured team messaging functionality, advanced search and file sharing capabilities amongst other features , making it the bedrock of seamless team communication in my company.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Arya K.

Very user friendly & completes the task with ease!

Likeliness to Recommend

Pros

Cons

Raymond M.

Awesome free and reliable !! Try zoom today !!

Likeliness to Recommend

Pros

Maria kemi W.

Zoom gets the job done for me.

Likeliness to Recommend

Pros

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TeamViewer

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support