Zoom Video Communications, Inc.

Zoom

8.9 /10

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Kate H.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

Easy to deploy for online comminication

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is very efficient and offers great support during online video communication.

What is your favorite aspect of this product?

It is very powerful with reliable cost and very effective for online communication.

What do you dislike most about this product?

Nothing I have disliked in this great tool.

What recommendations would you give to someone considering this product?

I totally recommend Zoom to any organization for reliable online communication and organization of meetings.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Sharon F.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

Easy product to deploy

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It is very effective and reliable in communication within our organization.

What is your favorite aspect of this product?

We can organize departmental meeting easily using this product.

What do you dislike most about this product?

Nothing to dislike from this great tool.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any business enterprise.

Pros

Respectful
Over Delivered
Helps Innovate
Continually Improving Product

Monica P.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

THE BEST VIDEOCONFERENCE ROOM WITH ZOOM.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs from other products because you can interact in real time through video and chat, share the screen and record the session, record conferences in mp4 format, available on Mac OS, Android, ios and PC devices. It has advanced options to develop integrations with other platforms for a better experience, in addition to having a friendly and simple interface that is very easy to use, allowing you to record sessions to see later, adapting to our needs.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it helps me to further facilitate labor relations, conferences through this platform have become the best allies for our company and increase our development and productivity since through them we can go to many partners that are in different places, we work with videoconferences and online meetings, thus being more aware of the work to better impart and explain the information of our projects.

What do you dislike most about this product?

Zoom in my experience unifies videoconferences in the cloud, simple meetings, very good to collaborate online through a face-to-face screen when we are in a different place, offering great quality of video, audio, and wireless screen sharing, Zoom It has worked for me normally so I have no dislike so far, because it offers me what I really need fascinates me and is always in the right direction.

What recommendations would you give to someone considering this product?

I recommend Zoom when developing high-level online meetings, connecting from part of the world and any device adapting to everything, Zoom works very well, and the best thing is that it is very easy to use. This software is what you really need, look no further.

Pros

Trustworthy
Client Friendly Policies
Helps Innovate
Continually Improving Product

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Kate H.

Easy to deploy for online comminication

Likeliness to Recommend

Pros

Sharon F.

Easy product to deploy

Likeliness to Recommend

Pros

Monica P.

THE BEST VIDEOCONFERENCE ROOM WITH ZOOM.

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support