Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Daniel M.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great product. Every company should use it

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Ease of use, the interface is intuitive and I can get in and out of meeting without any issues.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Too many constant updates

What recommendations would you give to someone considering this product?

Highly recommend it

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sabrina M.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great product, great for large organizations

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Ability to hold support mass groups of individuals

What is your favorite aspect of this product?

It's generally a 1 click join for those that don't usually use the product

What do you dislike most about this product?

The way it looks

What recommendations would you give to someone considering this product?

I believe this product is better for larger organizations

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alamin I.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Must use app for every people to stay connected

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

For ease of use, Zoom is a clear king for me. No other tool is even close to that with the features it has.

What is your favorite aspect of this product?

Zoom is fantastic because it works on pretty much anything , PCs, Macs, even phones, no matter the operating system.

What do you dislike most about this product?

Some of the features in Zoom's Whiteboard feel a bit clunky at times. There are things that need to go more smoothly. Hopefully, they'll keep improving it.

What recommendations would you give to someone considering this product?

Very easy to use, all in a safe environment for your classrooms with educational-setting-oriented features. Give it a go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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