What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Eric W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2020
Best for communication
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is very reliable in online video communication.
What is your favorite aspect of this product?
The fact that it can cover wide area and give access to many people to attend meeting at the same time.
What do you dislike most about this product?
Nothing I have disliked with this tool.
What recommendations would you give to someone considering this product?
I recommend this great tool to any company.
Pros
- Reliable
- Caring
- Friendly Negotiation
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Victoria H.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
Fantastic online communication tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is very reliable in terms of cost.
What is your favorite aspect of this product?
It offers excellent communication environment any online meeting.
What do you dislike most about this product?
Everything is okay.
What recommendations would you give to someone considering this product?
I recommend this tool to any organization for effective online video communication.
Pros
- Performance Enhancing
- Efficient Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
Ruth C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
Fantastic communication product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It provides clear communication with very clear and visible videos.
What is your favorite aspect of this product?
It allows more people to attend meeting online at the same time.
What do you dislike most about this product?
I have not disliked any aspect of this tool.
What recommendations would you give to someone considering this product?
Very effective tool for online communication.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
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