Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Eric W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Best for communication

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It is very reliable in online video communication.

What is your favorite aspect of this product?

The fact that it can cover wide area and give access to many people to attend meeting at the same time.

What do you dislike most about this product?

Nothing I have disliked with this tool.

What recommendations would you give to someone considering this product?

I recommend this great tool to any company.

Pros

  • Reliable
  • Caring
  • Friendly Negotiation
  • Appreciates Incumbent Status

Victoria H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Fantastic online communication tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is very reliable in terms of cost.

What is your favorite aspect of this product?

It offers excellent communication environment any online meeting.

What do you dislike most about this product?

Everything is okay.

What recommendations would you give to someone considering this product?

I recommend this tool to any organization for effective online video communication.

Pros

  • Performance Enhancing
  • Efficient Service
  • Caring
  • Saves Time

Ruth C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Fantastic communication product

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It provides clear communication with very clear and visible videos.

What is your favorite aspect of this product?

It allows more people to attend meeting online at the same time.

What do you dislike most about this product?

I have not disliked any aspect of this tool.

What recommendations would you give to someone considering this product?

Very effective tool for online communication.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

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