What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Michael Z.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Zoom - mass meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows you to record meetings, although for each meeting carried out with zoom subscriptions, the application generates automatic transcripts to avoid taking notes of everything that was sent in each meeting.
What is your favorite aspect of this product?
One of the facilities of Zoom is to use a whiteboard, if you want to clarify any type of doubt. It has a clearer and more manageable interface. It is very practical for large meetings with a limit of 500 participants simultaneously. Like meet Zoom allows you to record meetings, it offers instant access from any browser.
What do you dislike most about this product?
Auto roll call, Zoom does not have this function.
What recommendations would you give to someone considering this product?
Zoom is an essential work tool, it offers other users the possibility of connecting from other devices, in this way, any member of the team can collaborate effectively, wherever they are.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sudhanshu M.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Disappointing security
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is fast, easy to join, easy to make meetings, easy to handle participants. It have a pack of tools like recording and whiteboard for better communication. It has options to make joining of participant seamless, organizer can mute as well as unmute a participant.
What is your favorite aspect of this product?
Organizer can schedule meeting, and have a complete control on the individua participant, it also provides tools for downloading the recorded meeting but if one person starts a recording other cannot, and it stored locally not on cloud. Nearly thousand of participant can join in paid version.
What do you dislike most about this product?
It lacks when a huge number of participants responds together. Security is very weak easily breakable and misused. one link is feasible but makes the security more weaker to exploit.
What recommendations would you give to someone considering this product?
If you can good money and want a light software for meeting needs, and want to use for free than go for it.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Sonia W.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has great communication features as compared to other products.
What is your favorite aspect of this product?
It offers face-to-face online video communication with very good network.
What do you dislike most about this product?
I have not been face by any negative impact from this great tool.
What recommendations would you give to someone considering this product?
This is great communication tool that I highly recommend to any organization.
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Respectful
Please tell us why you think this review should be flagged.
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