Zoom Video Communications, Inc.

Zoom

8.9 /10

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Austin L.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

Fantastic communication product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is the most effective online communication product I have come across.

What is your favorite aspect of this product?

It offers clear face to face communication channel that can be effectively used for any online meeting.

What do you dislike most about this product?

Zoom has been performing effectively since I started using it in our company.

What recommendations would you give to someone considering this product?

For great online communication to take place effectively I highly recommend Zoom.

Pros

Helps Innovate
Unique Features
Inspires Innovation
Caring

Carl V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

The amazing functionality of conferencing

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom allows you to make conferences or meetings online with great ease of use and also offers you different functions while you are using this incredible tool

What is your favorite aspect of this product?

I like the tool more than anything for its easy use and simplicity

What do you dislike most about this product?

I do not like the security that this tool has and that other people who are not from your group enter the live chat

What recommendations would you give to someone considering this product?

I highly recommend Zoom is the perfect tool to make online meetings or video calls easily and also has a wide variety of functions such as filters and backgrounds

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

victor t.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

interact with people thanks to Zoom.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom, unlike other tools, is very easy to install and use, the characteristics are more outstanding, it has a very high image resolution, it is possible to create a video conference and the audio quality is very outstanding, it is possible to share files and it allows us access a virtual whiteboard, this platform is very spectacular.

What is your favorite aspect of this product?

The feature that I like the most about Zoom is the image quality and the speed of connection, it is very easy to make a video call and I can give it the use I want. I can interact with clients, friends or family from anywhere in the world.

What do you dislike most about this product?

I love everything because I am satisfied with your services. now I can connect from wherever I want and with whom I want to make video conference.

What recommendations would you give to someone considering this product?

Zoom is very useful for all types of companies, in these times it is necessary to be connected with people and Zoom facilitates this task, it works for companies and for people who want to make videoconferences or individual video calls. I recommend this tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Austin L.

Fantastic communication product

Likeliness to Recommend

Pros

Carl V.

The amazing functionality of conferencing

Likeliness to Recommend

Pros

victor t.

interact with people thanks to Zoom.

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support