Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Aryendra P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Zoom: The Current Market King!!

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Its integrity, its spectrum of features and the broad usability increases its chances of acquiring the most of the market.

What is your favorite aspect of this product?

A meeting can be separated into rooms and can be reunited again, that's actually very important and fun thing.

What do you dislike most about this product?

The lag which takes place in starting a meeting is what sometimes disappoints. apart from this, the UI/UX also needs to be worked upon more.

What recommendations would you give to someone considering this product?

If you're looking for a stable product with excellent administrative controls and systems, Zoom is the best in market and will be a total perfect fit.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Saves Time

Cons

  • Vendor Friendly Policies
  • Inhibits Innovation
  • Less Performance Enhancing

Rosy O.

  • Role: Finance
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Reliable performances.Compatible on any device.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom is the most interactive and user friendly software for conference nowadays. The software allows business to auto record meeting, integrate calendar apps, connecting with clients and colleagues without any lags or technical issues. Compared to the other software there is the possibility of adding up to 500 participants to the call. It's available in any platform. Also from a pricing point of you for what Zoom offers, compared to the other software for conferences, is much more convenient especially considering the premium plans.

What is your favorite aspect of this product?

My favorite aspects of Zoom are the session recording, Screen sharing, Virtual meetings with HD video and audio.

What do you dislike most about this product?

there is some concern about Security. A few businesses do not use anymore Zoom for this reason.

What recommendations would you give to someone considering this product?

Zoom offers the best performance for virtual meetings just having a good internet line. It has an impressive performance and stability using lots of features that make this software unique compared to the competition. Ideal solution for big businesses that organize crowed virtual meetings (Zoom allows up to 600 participants). The interface is also simple and the recording capability is quite impressive too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Luke S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Reliable video conference tool for business

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom provides high-quality, reliable video in rural areas and locations with low bandwidth. Even in extremely rural areas with no internet, Zoom delivered reliable connections over satellite. Even in the most troublesome locations, Zoom works really well and doesn’t create latency or echo problems inside the systems.

What is your favorite aspect of this product?

I like that the audio and video calls work well in low- bandwidth situation. It has the best connection and is a video conference tool that grows with us. The ease of use and joining of meetings really excited us when using Zoom. We are now able to hold online meetings with Zoom frequently.

What do you dislike most about this product?

Zoom works perfectly as expected and i have not had any setbacks with the software.

What recommendations would you give to someone considering this product?

Achieving greater business results is easy while using Zoom. It saves our time and money. It allows us to communicate with anyone on any device around the world. I would recommend it to any business looking for a video conference solution that will help them attain greater productivity and successful online meetings.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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